学歴・写真

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The Beer Cave

Manager/Chef

2017/05～ 2019/01

My responsibilities encompassed most jobs as I was helping run the place with my girlfriend who owns the bar. My primary job was that of chef and manager, however my duties also included:

- Cleaning of whole venue
- Ordering Kitchen Stock
- Barman
- Waiter

I also designed their website, which is currently under refurbishment and will be up in the coming weeks. (www.thebeercavemalta.com)

PaddyPower Betfair

Customer Support Agent

2017/01～ 2017/04

• Respond promptly and effectively to incoming customer enquiries through various channels including live chat, phone, email and social media
• Proactively engage with customers on the website through outbound calling and/or live chat when required
• Build & develop strong customer relationships
• Ensure that more complex customer issues are followed up and resolved in a timely manner
• Feedback recurring customer issues to Team Leader/Shift Leader and relevant internal departments
• Contribute to the on-going development and improvement of the Paddy Power Betfair customer experience
• Support implementation of new products, process and policies
• Contribute towards successful achievement of customer service KPI’s as well as your own individual productivity, and customer satisfaction targets
• Achieve a high level of first time resolution for all customer contacts
• Respond and action requests from the management team

JF Services Ltd

Office Clerk

2015/02～ 2016/10

• General Office Duties
• Maintaining Database

Although my employer was JF Services, I was actually placed to work at the MCAST Apprenticeship Department as an office clerk. After some time I took over maintenance and upgrading of the access database being used, and was responsible for monthly and weekly reports. I also used to take care of phone and email correspondence between the school, employers and the students.

Pharmadox Healthcare Ltd

Production Operator

2013/02～ 2014/08

▪ Re-packaging and Re-labelling of products.
▪ Maintaining the database.

During my time at Pharmadox I was asked to create a stock control database for the company, which I did so using Microsoft Access. It is still being used till this day.

The Lido Tigne Sliema

Barman

2012/06～ 2012/08

▪ Serving drinks and making cocktails.

Ta Kris Restaurant

Waiter

2008/08～ 2010/08

▪ Serving Food and Beverages.

学歴

詳細

STC Trainin Center

2014/01～

Diploma in Computing NQF lvl 4

▪ Computer Networks
▪ Designing and Developing a Website
▪ Computer Systems
▪ Databases
▪ Designing and Developing Object –Oriented Programs
▪ Office Solutions
▪ Skills for Computing

STC Trainin Center

2012/01～

Building a Website - Intermediate NQF LVL 3

▪ Implement Server Side Technology
▪ Design a database for web usage.
▪ Connect a website to a database to insert, update, delete and retrieve data.

STC Trainin Center

2012/01～ 2012/03

Building a Website - Intermediate - NQF 3

▪ Use of advanced web design techniques using image manipulation applications.
▪ Make use of advanced web development techniques using web development applications.
▪ Create user interfaces using J query & CSS.

STC Trainin Center

2008/07～ 2008/10

IT Essentials 2 : Network Operating Systems - NQF lvl 3

▪ Select network devices, server hardware, and Network Operating Systems based on organizational requirements:
▪ Install the Windows 2000 and Linux Network Operating Systems.
▪ Configure TCP/IP static and dynamic host addressing.
▪ Configure network file and print sharing.
▪ Configure HTTP, FTP and Telnet services for windows 2000 and Linux Systems.
▪ Recommend a backup method based on customer requirements.
▪ Backup and restore data using windows 2000 and Linux system utilities.
▪ Design and configure basic security network solutions.
▪ Perform maintenance tasks including hard disk management and software patches and upgrades.
▪ Diagnose, troubleshoot, and resolve common Network Operating system problems.

STC Trainin Center

2007/11～ 2008/01

IT Essentials : PC Hardware and Software - NQF lvl 3

▪ Define Information Technology (IT) and describe the components of a personal computer.
▪ Protect themselves, equipment and the environment from accidents, damage, and contamination.
▪ Perform a step-by-step assembly of a desktop computer.
▪ Explain the purpose of preventive maintenance and identify the elements of the troubleshooting process.
▪ Install and navigate an operating system.
▪ Upgrade or replace components of a laptop, printer or scanner based on customer needs.
▪ Configure computers to attach to an existing network.
▪ Apply good communications skills and professional behaviour while working with customers.
▪ Perform Preventative maintenance and basic troubleshooting.

Compex

2007/05～ 2007/06

ECDL Certificate MQF lvl 2

▪ Module 1 – Concepts of Information & Communication Technology (ICT)
▪ Module 2 – Using the Computer & Managing files
▪ Module 3 - Word Processing
▪ Module 4 - Spreadsheets
▪ Module 5 – Using Databases
▪ Module 6 - Presentation
▪ Module 7 – Web Browsing & Communication.

Stella Maris College

2006/01～ 2006/01

Secondary Education certificate NQF lvl 2

▪ Religious Knowledge
▪ English Language
▪ English Literature
▪ Mathematics
▪ Physics
▪ Environmental Studies
▪ Computer Studies.

日本と海外をつなぐクラウドソーシング

matt166

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学歴

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