日本と海外をつなぐクラウドソーシング

EMJAY Group LLC Jedi Equity Partners

Freelancer – Account Executive

2018/06～

• Contacting clients regarding a former property (for closure and tax deed)
• Help clients to submit necessary documents in claiming surplus funds from the property sale.

RMS Collect Phils. (iQor Phils.)

Senior Collections Representative (chat support)

2015/08～ 2018/05

• US Telco Account (Sprint US)
• Helps customer understand their bills, charges and payments
• Assists customers on how to use self-service options via web and application

William Hill Online

Customer Service Expert

2013/10～ 2010/09

• Email and Chat Team for Online Casino.
• Helps the clients from the UK and other European countries about their casino accounts.
• Assists clients on how to deposit, withdraw and how to play on their online accounts.
• Makes sure that all the queries of the clients are being answered on time.

24/7 Customer Care Philippines Inc.

Customer Service Associate

2009/04～ 2010/07

• Customer Service for a T-Mobile UK.
• Helps the clients with their postpaid accounts.

ePLDT Ventus GXS (Global Exchange Services)

Technical Support

2006/08～ 2009/04

• Sending and receiving electronic data.
• Troubleshooting
• Customer Service
• Analyzing customers’ needs and what can be done to satisfy it in terms of business.
• B2B Enterprise.