日本と海外をつなぐクラウドソーシング

HRG

Inside Sales Agent for Real Estate Company

2017/10～ 2018/12

Virtual Assistant-Inside Sales Agent, appointment setter

IdialU

Sales agent/ Lead Generator

2017/05～ 2017/09

Outbound calling leads for credit repair
 Lead generation for credit repair and rental history reporting.

Sutherland Global Services

Consultant

2014/12～ 2017/02

 Tarlac Bayanihan Committee
o Employee Engagement Committee
o Accounts: Kaspersky- Technical Voice and email Consultant
o FTD- Florist Transworld Delivery
-sales and customer service
o Sage Accounting Software
-sales and sending emails for the application download link

Cyber City Teleservices

Coach for Performance Excellence

2009/03～ 2013/10

Handled 20-25 agents for a one on one real-time coaching both for inbound and outbound sales &
customer service. Drove for an excellent customer experience guided by coaching procedures,
documented all coaching progress, (blind call monitoring and facilitated product training/enhancement).
My main job is giving real-time feedback, monitoring performance and making sure that excellent
customer service is always delivered. We do a weekly performance evaluation, we are to set goals, create
action plans and set commitments to achieve target goals