日本と海外をつなぐクラウドソーシング

Ulta Tech

Call Center Agent

2015/02～ 2020/02

Handling inbound calls from the company's clients in the USA and Canada and resolve all the client's requests utilizing the company's C.R.M software and also providing email and chat support and processing of the credit card payments using the company's merchant account.

Sutherland Global service

Call Center Agent

2010/12～ 2011/12

Worked on AT&T account and handled inbound calls from AT&T's customers in the USA and resolved all the customers requests using AT&T 's C.R.M platform.

Salesboom.com

Billing Department Manager

2008/03～ 2014/06

Handled inbound calls from the company's clients in the USA and Canada and resolved the client's requests utilizing the company's C.R.M platform and also provided email and chat support.During my work there I also handled the company's billing department and processed the credit card payments and created sheets of the company's financial transactions and made outbound calls to the customers with delinquent accounts and I also handled the credit cards disputes , charge backs and the refunds .I also during my employment there improved the company's rating with the BBB from B- to A+ by responding to all the complaints filed against the company either by explaining the company's position on it or by reaching to an agreement with the complaining customer.

Alliance One

Bill Collector

2006/03～ 2007/01

Worked on Citibank and Capital One bank accounts .As a bill collector I made outbound calls to the debtors on behave of Citibank and capital one account and studied the delinquent accounts and determined what type of payments or settlements can be offered on behave of the company using the company's C.R.M software and debt collection software