日本と海外をつなぐクラウドソーシング

Analog Devices Phils. Inc

Production Operator

1999/04～ 2015/02

Operates machine
manual testing
provides accurate results of testing by segregating reject units to good ones
computing of yield to grade results
provide quality outputs on a given time

Teleperformance Ayala Makati

Customer Service Representative

2016/06～ 2017/06

Explains Billing questions
provide Billing adjustments request, promise to pay, and service related complaints
Creating of Job Orders for all repair request for home visit
Specialize on providing Basic Trouble shooting to all defects before creating JO's for visit

FIS Global Solutions

Custmer Service Representative (Sprint Account)

2017/07～ 2017/10

• Handle Customer Complaints by giving accurate resolutions to their telephone issues.
• We promote products and services by offering new phone plans, discounts, service contracts, wireless plans, customer benefits and billing requirements.
• We do basic troubleshooting of all technical difficulties that customers had encountered. If we can’t resolve the issue, we transfer customers to highly trained technical agents who can help with more complicated problems.
• We do Oversee Customers Billing and Payments.

We Access Contact Solutions (WACS)

Sales Associate

2017/10～ 2018/07

• Do Outbound and Inbound calls
• Calls prospective customers by operating telephone equipment, automatic dialing systems, and other telecommunications technologies.
• Influences customers to buy services and merchandise by following a prepared sales talk to give service and product information and price quotations.
• Completes orders by recording names, addresses, and purchases; referring orders for filling.
• Keeps equipment operational by following manufacturer's instructions and established procedures.
• Secures information by completing data base backups.
• Maintains safe and clean working environment by complying with procedures, rules, and regulations.
• Maintains operations by following policies and procedures; reporting needed changes. Contributes to team effort by accomplishing related results as needed.

US Based Merchant Account (homebased)

Customer Support

2018/01～

*Provide assistance to cx asking for refund on their Inmate call account subscription
*Explains how the service works and walk them thru the process
*helps them get in touch with their loved ones who's incarcerated
*provide accurate answers to all tickets and email inquiries and questions on a timely manner