日本と海外をつなぐクラウドソーシング

Warid Telecom

Customer Service Executive (Front End)

2007/11～ 2016/06

*Create, manage and maintain customer's data depending on their profile and tariff plans.
*Troubleshoot customers' network and billing problems.
*Retain customers by resolving issues.
*Take follow up on all issues cited by the customers.
*Process billing and financial transactions.
*Process sales and achieve the targets.
*Meet all pre-defined service standards within the assigned KPIs.