日本と海外をつなぐクラウドソーシング

Yamaha Music London

Sales Consultant

2015/10～ 2018/09

- Target driven sales of all Yamaha Digital Pianos, Band & Orchestral and Sheet Music
products.
- Sold over £1.1 Million in individual sales in under 3 years, achieving 110% of my
target in my 1st full tax year of employment and 117% in the 2nd.
- Firm grasp of the sales process to present and establish value for the customer in line with
brand expectations.
- Building and establishing rapport with clients to ensure repeat business including B2B sales
and telephone sales.
- Ensure consistent high end customer service both in person, via email, and telephone at a
flagship store standard.
- Worked as acting Duty Manager when other management was not available, delegated to
myself by the Store Manager.
- Administration and management of logistical customer deliveries.
- Merchandising, presentation and marketability of the store.
- Day to day running of the store and back of house logistics.
- Participating in and running of live, in-store PR events appropriate to brand expectations

Kidstart

ESL Teacher - Current Position

2018/10～

- Teaching English to primary school aged children.
- Responsible for arranging lesson plans and managing time effectively to ensure all of the materials are covered.
- Preparing students for unit and quarter exams and consistent monitoring of all of the student’s progress throughout the year.
- Engaging in and leading school events appropriate for the different age groups.
- Providing Weekly and Monthly reports for parents detailing student progress.
- Ensuring good relations with the students and parents to ensure maximum attendance.
- Being a role model for the children and taking responsibility for class management, behavior and discipline of the students.

Selfridges

Sales Associate

2015/01～ 2015/10

- Providing luxury customer service at fast paced, high end retail standards. Including approaching, being friendly and helping customers to ensure their needs are met.
- Extensive knowledge of literature and store products, particularly luxury items. As well as having a thorough knowledge of the whole department store.
- Working on EPOS system efficiently to provide high end customer service and deal with problems professionally
- Using CRM software to capture customers details at till point
- Handling and depositing of cash at the end of the day
- Part of a overnight team to adjust stock and merchandise the whole department requiring long shifts and effective logistical planning
- In charge of taking and returning deliveries and processing accordingly. Requiring heavy lifting and use of pallet truck
- To keep a high standard of appearance with a suit based uniform to establish a luxury experience for customers