日本と海外をつなぐクラウドソーシング

Equitable Pcibank now known as Banco de Oro

Customer Service and Sales representative

1992/08～ 2001/09

Provide splendid customer services to customers in a friendly and courteous manner at all times
Have sufficient knowledge about the banking products and services and respond to all inquiries accordingly
Improve customers’ banking experience with the bank by ensuring that the customers are attended to promptly and all their challenges are resolved without delay. Ensure that all the bank’s policies and procedures, code of conduct and regulatory guidelines are strictly complied with in the process of discharging duties
Inform and suggest new banking products to customers
Provide information to customers on their account status and account balances
Open new bank accounts according to laid down rules and guidelines
Participate in marketing and awareness campaigns in the bank to create an enlarged customer base.
Establish and promote cordial relationship with customers, ensuring prompt attention to their inquiries and solving their problems to grant them maximum satisfaction. Ensure that customers’ confidential information is properly protected and only used for official purposes.
Channel complex customer complaints and challenges to the right quarters for effective resolution.
Continuously update skill by participating in professional training, go for courses as instructed by management and be willing to contribute acquired knowledge to the development of the bank.
Answered nearly 60 calls daily from customers inquiring about product usage, billing issues, or general company information.
Received recognition on four different occasions for mediating conflict and keeping the business throughout the process.
Learned about eight different products and competently provided customers with information about each one, complementary products, and suggestions for their usage.