日本と海外をつなぐクラウドソーシング

Oilserv Limited

ICT OFFICER

2012/11～ 2019/01

Industrial Trainee – ICT. Port Harcourt November 2010 – December 2012
• Provided base level IT support to non-technical personnel within the business.
• Responded to technical support needs of customers.
• Resolved customer issues in a clear, courteous and straightforward manner.
• Conducted research to address customer concerns.
• Followed up with clients to ensure customer satisfaction.
• Carry out software and hardware installations.
• Network troubleshooting
• Helpdesk management

ICT Officer Port Harcourt November 2013 – 2017
• Installed software, modified and repaired hardware and resolved technical issues
• Provided base level IT support to non-technical personnel within the business
• Resolved customer issues in a clear, courteous and straightforward manner
• Identified and solved technical issues with a variety of diagnostic tools
• Conducted research to address customer concerns.
• Network troubleshooting
• SAP database backup & Restore
• SAP management
• Rendered IT support to project locations
• Escalate issues when necessary
• Network administration