日本と海外をつなぐクラウドソーシング

Department of the Interior and Local Government-IV A (CALABARZON, PHILIPPINES)

Community Development Officer III

2017/11～ 2018/12

• Drafted memoranda, technical reports and other communication;
• Monitored and evaluated the implementation of the 194 projects under ADM2017 and 115 projects under the AM2018 Program;
• Produced reports on M&E findings and prepared presentations based on M&E data as required;
• Coordinated with Field Officers and LGUs in compliance with reportorial requirements;
• Provided technical assistance to stakeholders of the program;
• Organized and facilitated meetings, orientations and trainings as deemed necessary;
• Collected data on a regular basis to measure achievement against the performance indicators;
• Ensured transparency of project information thru LGU website posting of on-going project implementation status;
• Conducted risk assessment of projects and provided necessary interventions to prevent critical risk status; and
• Executed project coding and analysis of Local Development Investment Plans in aide of budget deliberation for FY2019 GAA.

Synchrony Global Services Philippines, Inc.

Engagement Specialist (Store Cards)

2016/09～ 2017/02

• Provided assistance on billing and membership inquiries;
• Managed clients' store card and membership accounts;
• Updated client information in the system; and
• Ensured clients get excellent customer experience.

Local Government Unit of Panabo City, Philippines

Community Development Worker/ Administrative Aide I

2015/05～ 2016/06

• Provided administrative and technical support at the city level to national and local programs such as Pantawid Pamilya Program, Kalahi-CIDSS, BUB Sustainable Livelihood Program, MDG-Faces Project and Gawad Kalinga Housing Program;
• Handled counselling, home visits and assessment of dysfunctional clients from beneficiaries of programs;
• Drafted office communication, work plans, program designs, proposals and training design;
• Coordinates with different agencies on project development, implementation and M&E; and
• Organized and facilitated workshops for basic sectors such as PWD, women, youth and children.

Local Government Unit of Panabo City, Philippines

Community Development Worker / Administrative Assistant

2013/03～ 2014/12

• Provided administrative and technical support at the city level to national and local programs such as Pantawid Pamilya Program, Kalahi-CIDSS, BUB Sustainable Livelihood Program, MDG-Faces Project and Gawad Kalinga Housing Program;
• Handled counselling, home visits and assessment of dysfunctional clients from beneficiaries of programs;
• Drafted office communication, work plans, program designs, proposals and training design;
• Coordinates with different agencies on project development, implementation and M&E; and
• Organized and facilitated workshops for basic sectors such as PWD, women, youth and children.

Firstsource Solutions Ltd.

Customer Loyalty Advisor (Retentions for a UK Bank Credit Card Services)

2010/12～ 2012/04

• Provided day-to-day advice, guidance and support to UK clients;
• Retained existing customers through loyalty program; and
• Established relationships with new customers.

AIG Business Processing Services, Inc.

Business Processing Specialist

2006/05～ 2009/02

• Interpreted information pertinent to Underwriting, such as occupational risks, personal hazards, medical history, etc.;
• Coordinated with the Subject Matter Expert for process clarification and documentation; and
• Participated in comprehensive error analysis and evaluation of case studies during regular conference calls with underwriters from the Text Encoding team in the U.S

Advocates for Youth Philippines Foundation

Project Assistant

2005/12～ 2006/03

• Conceptualized and researched content for the NGO’s websites and SMS portal
• Managed and coordinated with contractors and suppliers of two websites, an SMS portal service provider, advocacy materials and collaterals;
• Performed administrative, technical and logistical arrangements;
• Provided support for project development and management along advocacy capacity building, including conceptualization and implementation, project monitoring and evaluation; and
• Managed the acquisition of potential sponsors for the foundation's activities.

Convergys Philippines Services, Inc.

Customer Care Representative

2005/06～ 2005/10

• Managed new and existing customer accounts;
• Resolved billing disputes, inquiries and service/equipment issues; and
• Transitioned calls into sales by educating and offering products and services that would be to the customer’s advantage.

Freelance Work

ESL Tutor

2001/11～ 2002/12

• Taught Conversational and Business English to Korean and Chinese professionals
• Assisted Korean professionals with their TOEFL review.
• Handled vocabulary building and proofreading of translated reading materials.