日本と海外をつなぐクラウドソーシング

Ghana Prisons Service

IT Officer

2001/09～

 Administer the office multi-user network, other data and ICT facilities. This involves administering user access to the network, setting up e-mail clients, providing access to LAN resources (printers and servers), and performing health checks of various computer.
 Carry out preventive maintenance to protect computer systems from internal and external hazards and provide security by ensuring the availability, integrity and confidentiality of Prisons LAN/WAN networks.
 Assist in preparing training material and provide training to end users on basic computer operations and technology whenever introduced.
 Work as first line Help Desk staff in providing IT Support and attending to end-users' requests and problems. Configure and install software on new computers and laptops on arrival and co-ordinate with OIC-ICT in the resolution of problems.
 Maintain and troubleshoot all hardware problems in computer desktop, laptop and server systems, printer, UPS, Scanner, and other computer related equipment.
 Liaise with external companies for repair and maintenance of equipment that cannot be handled in house.
 Provide IT support during seminars, training, workshop and other staff events.
 In liaison with OIC-IT, to provide proactive support for other Prison stations nationwide during maintenance and upgrade as well as project implementations.
 Perform General Prison duties and any other assignments assigned by the Service; Supervise and participates in inspections of facilities, periodically monitors a reporting system for facilities; uphold security procedures; Participates in providing security for all occupants and facilities; Prevents unauthorized visitors to facilities; served on various committees / investigation panels as assigned, upon request, liaison with personnel of other security agencies in national assignments, Prepares reports and assists in special assignments as directed.