日本と海外をつなぐクラウドソーシング

AtoZTasks

Call Center Executive

2010/02～ 2010/06

1. In charge of incoming calls to answer customer queries regarding products on the websites.
2. Assisting the callers to find the right products based on their car models.
3. VA to the website owners, to assist with various aspects of the site.
4. Coordinate with the web developers to meet the website owner's requirements.

AtoZTasks

Floor Manager

2010/07～ 2011/01

1. In charge of all the call center executives, programmers and web developers.
2. In charge of recruitment of new call center executives, programmers and web developers.
3. In charge of assigning roles/clients to the call center executives, programmers and web developers.
4. Coordinating with clients and the call center executives, programmers and web developers to ensure best possible service for the clients.

Field Nation

Support Coordinator

2012/06～ 2015/07

Achievements:
 The only Excellence Award holder for overall performance for Support Team in 2015
Responsibilities:
 Customer support through email till June, 2014 and through Zendesk afterwards.
 Customer support over the phone.
 Assigning tasks to all the team members at least one day per week.

Field Nation

Assistant Support Manager

2015/07～ 2016/04

Responsibilities:
 Handling escalated phone calls and Zendesk tickets.
 Fulfil Customer Success role by assisting US Product Development Team
and Sales/Business Development Team.
 Managing own sub-team to assign tasks to other employees.