Crowdsourcing Workshift > Search Freelance > edscosejo > CV
edscosejo
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Available to work
- Appraisal :
- Job History(F) : 0 Results
- Identified
- Philippines
- Favorites : 0 Results
- Skills
- Technical Writing
- Personal Assistant
- Email Response Handling
- Customer Service & Support
- Questionnaire and Research
- Interview
- Data Entry
- Data Gathering
- Others
- Last Login : 2019-05-23
- Member Since : 2018-12-26
Career
Description
Teleperformance
Supervisor
2010/09～ 2011/09
I worked here as a supervisor for a team of Voice/Call agents handling day to day calls from a 24/7 telecom company in the US. Account name was "Boost Mobile".
My job was making sure that my agents deliver quality service and assistance over the phone while hitting their quota of 5 star ratings everyday.
Acquire Asia pacific
Supervisor
2012/09～ 2013/10
I worked here as a supervisor for a pioneering account of "OPTUS".
An Australian based telecom company, we handled Directory Assistance to the Aussie people making sure that they get the correct address or phone number of the information that they require.
CONVERGYS
QA LEAD SUPERVISOR
2012/12～ 2015/12
I have started my work here as a Live chat agent, after 6 months of working was promoted to supervisor and after a year of working was transferred to Email handling, promoted again as a supervisor. And then was transferred to the QA department, which was promoted again to a QA supervisor and then to Lead Supervisor.
I handled the same account for Lexington Law (US account) in over 3 years.
NUTRIENTWISE
MARKETING DIRECTOR
2018/01～ 2018/04
I worked here as a campaign marketing director where we target to get good reviews for our products on AMAZON, we get leads via Instagram, and then contact these influencers via email. We offer them free products in exchange of reviews for our Amazon pages.
