日本と海外をつなぐクラウドソーシング

Appen Butler Hill

IT Support Engineer

2015/12～

• Provide technical support \ Desktop Support to all office clients for hardware \ Software systems (MAC OSX and Windows platform).
• Provide technical support to all global \ remote clients for system issues using email or Skype support (RDP, VPN, Teamviewer, LogMeIn).
• Maintains hardware, software, network and backup systems in the company using Norton Backup exec for servers and Crashplan for Desktops and laptops.
• Upholds and complies with company policies, procedures, practices, standards and guidelines and addresses all requirements thereof.
• Studies/evaluates current and upcoming hardware and software based standards for possible utilization.

VXI Global Holdings B.V.

IT Helpdesk Engineer

2014/02～ 2015/12

• Provide technical support to all clients for hardware systems.
• Maintains hardware, software and network systems in the company.
• Upholds and complies with company policies, procedures, practices, standards and guidelines and addresses all requirements thereof.
• Studies/evaluates current and upcoming hardware and software based standards for possible utilization.

ITM Communications Inc.

Telecom Engineer

2011/09～ 2014/01

• Provide technical support to all clients for hardware systems.
• Design network diagram and supervise surveillance camera installation.
• Supervise repeater and tower installation for two way radio.
• Installation of Cisco core switch, routers and Cisco VoIP phone units.
• Supervise Wireless installations.
• Supervise cabling installation.
• Maintains hardware, software and network systems in the company.
• Upholds and complies with company policies, procedures, practices, standards and guidelines and addresses all requirements thereof.
• Studies/evaluates current and upcoming hardware and software based standards for possible utilization.

Del Monte Fresh Produce Philippines

IT Infrastructure Engineer

2008/03～ 2011/06

• Provide technical support to all users for all hardware and software computer platforms
• Address business computerization requirements by planning and implementing reliable and cost effective systems according to company standards and guidelines.
• Maintains hardware, software and network systems in the company including but not limited to performing related documentations and SDLC (System Development Life Cycle) requirements.
• Upholds and complies with company policies, procedures, practices, standards and guidelines as per SOX (Sabarnes Oaxley) /GCC (General Computer Controls) /SDLC and addresses all requirements thereof.
• Studies/evaluates current and upcoming hardware and software based standards for possible utilization.
• Maintain and manage Server exchange, MS SQL server 2003 / 2005.

Trinet Multimedia Systems Co.

Technical Support Engineer

2006/11～ 2008/02

• Provide Technical support to clients.
• Design network diagram and supervise surveillance camera installation.
• Supervise repeater and tower installation for two way radio.
• Installation of Cisco core switch, routers and Cisco VoIP phone units.
• Supervise Wireless installations.
• Supervise cabling installation.

Hamtelecom

System Engineer

2002/04～ 2006/11

• Provide Technical support to clients.
• Design network diagram and supervise surveillance camera installation.
• Supervise repeater and tower installation for two way radio.
• Installation of Cisco core switch, routers and Cisco VoIP phone units.
• Supervise Wireless installations.
• Supervise cabling installation.

Foxchit Software Solutions

Technical Support Staff

2001/09～ 2002/04

• Provide technical support to POS clients.
• Provide training manuals and conduct actual training to POS users.