日本と海外をつなぐクラウドソーシング

Convergys Philippines

Sales Apprentice

2016/06～ 2018/05

Was handpicked by the management to be the 1st sales apprentice to spearhead the official launching of Alabang 2 sales team. And now sales team is the biggest department in Alabang 2 consisting of more than 30 sales apprentices.
Provide coaching sessions for sales outliers identified which include but not
limited to tactics like skill transfers, DFMs, and follow up according to team specialization. Worked closely with team leaders in doing follow ups after coaching and skill transfers. Timely update of Sales Score Board and weekly update of Sales Corner when assigned. Complete monthly Phone Time Requirement and should be at 40% Agent Productivity. Provide updates during leader huddles on new promotions, lead offers, or any Sales related knowledge items. Send End of Day reports daily.
Act as Team lead in events that TL is on leave or absent with Sales Leader and OM
approval only.

Convergys Philippines

Subject Matter Expert ( Support )

2014/01～ 2016/05

Provide real time assistance (RTA) for all the concerns on focus agents. Conducting follow up session on sales coaching and strategies. Attends to call calibration and making sure all tactics and strategies will be disseminated accordingly.

Convergys Philippines

Senior Trusted Advisor

2010/01～ 2013/12

Front liner that handles product inquiry, billing issue that includes explanation and setting of proper expectations when it comes to customers monthly charges, technical support that includes troubleshooting and walk through on how to use a specific product. Also handles deescalation from irate customers that wants to escalate to a higher personnel like supervisor or manager.