日本と海外をつなぐクラウドソーシング

Virtusa (Pvt) Ltd

Associate consultant

2018/03～ 2018/12

Currently working as an Associate consultant at Virtusa (Pvt) Ltd, since March 2018

Projects: Air Tel Africa, Philips

o Customers of Virtusa (Pvt) Ltd
• Ensure that incidents and requests are handled according to agreed procedures(SLA).
• Ensure that documentation of the supported components are available and in an appropriate form for those providing support.

o Systems and services owned Virtusa (Pvt) Ltd
• Ensure that appropriate action is taken to investigate and resolve incidents and problems in systems and services.
• Ensure that such incidents and problems are fully documented within the relevant reporting system(s). Coordinate the implementation of agreed remedies and preventative measures.

• Undertake routine installations and uninstallations of items of hardware and/or software.
• Take action to ensure targets are met within established safety and quality procedures, including, where appropriate, handover to the client.
• Conduct tests of hardware and/or software using supplied test procedures and diagnostic tools.
• Correct malfunctions, calling on other experienced colleagues and external resources if required. Document details of all hardware/software items that have been installed and removed so that configuration management records can be updated.
• Develop installation procedures and standards, and schedule installation work.
• Provide specialist guidance and advice to less experienced colleagues to ensure best use is made of available assets, and to maintain or improve the installation service.


• Perform defined tasks to monitor service delivery against service level agreements and maintain records of relevant information.
• Analyse service records against agreed service levels regularly to identify actions required to maintain or improve levels of service, and initiate or report these action.

• Assist in investigation and resolution of network problems.
• Assist with specified maintenance procedures

SLT Publication Pvt Ltd

Senior Web Developer

2010/04～ 2018/03

Web Developer at SLT Publications (Pvt) Ltd , since April 2010 to March 2018

Projects: SLT Rainbow Pages , SLT Wedding Directory , SLT Tourist Directory
www.rainbowpages.lk
www.weddingdirectory.lk
www.touristdirectory.lk
www.meeshaphotography.com