日本と海外をつなぐクラウドソーシング

GARTNER

Market Research Analyst

2006/06～ 2017/07

Reported to managing VP of Personal Technology & Service research team. Responsible for qualitative and quantitative consumer technology market research analysis, research report publishing, survey questionnaire defining, and new client value improvement. Provided different market research analysis deliverables to bring value to different audience, including hype cycle, SWOT, brand analysis, competitive landscape, market share, market forecast, prediction, market insights, market trends, user's behaviour and preferences. Developed and presented key recommendations and solutions at briefings and seminars, which led to the clients' expansion into new global markets.

- Conducted market research studies for multiple regions including North America, Great China, Asia-Pacific, and emerging market in Asia. These studies helped IT vendors make right decisions on global business expansion, helped user enterprises select right technologies to improve business efficiency and revenue, and also led to increase registration of Gartner's subscriber base.

- Played a key role in partnering with ICT industry leaders (Lenovo, HP, Dell, Huawei, Intel, Baidu, Alibaba, Tencent, etc.) by recommending solutions to solve their critical issues and enhance their strategies. For instance, provided recommendations of creating consumer brand of personal devices and entering into consumer market globally to Lenovo, which brought Lenovo big increase in revenue and market share, and consolidation of its leadership especially in Greater China and Europe.

- Closely collaborated with sales department to maintain retention rate of key accounts by 50% increase and generate new business value by US$1,000,000 through professional advisory services. For instance, proactively organized a team with global analysts and Gartner’s account manager of Samsung to define contingency plan when sales team received the complain from Samsung, which led to Samsung’s satisfaction to resume the contract.

- Helped client to right target addressable market (TAM) and define their own forecast by providing market share data, market forecast with insights and scenarios, as one of the core team members in quarterly data statistics and forecast projects.

- Provided 200 email and con-call interactions to clients within a 2-day cycle time annually, which helped resolving clients’ business issue in a prompt manner and keep their satisfaction on Gartner brand.

- Was interviewed by media organizations (Bloomberg, Asia Tech, China Daily, Sina Tech, etc..) more than 50 times annually on topics such as IT Investment in Asia, The Trends of Consumer Devices Globally, leading to an increase in Gartner's brand reputation.

INTEL

Information System Business Analysis Specialist

2003/01～ 2006/06

Reported to IT manager. Responsible for business analysis of app/software requirements and coordinating the development projects.

- Managed internal client’s requirements on applications and software such as documentation system, work order management system, and expense claim system, which led to improving production and business efficiency.

- Analyzed business requirements on procedures, processes, and reporting across multiple business units for better value return to users and shortening the development lead-time.

- Organized testing, provided trainings to users and managed change requests.

- Managed assignments and performance of analysts and subcontractors in the team.