日本と海外をつなぐクラウドソーシング

Sutherland Global

Consultant

2016/03～ 2018/10

As a consultant we are tasked to resolve customer issue from customer service, technical problems and business application (Entering transactions, balance business data, bank reconciling for financial book) and sales.

Startek International

Customer Service Representative

2012/07～ 2016/01

-Resolving products and services including activating an account and billing details.
-Resolving customers issue involving basic phone features.
-Product endorsement or right fitting a product for the customers need.
-Contributes to team effort by accomplishing related results as needed.

Affiliated Computer Services ACS

Provider Contact Center Representative

2008/07～ 2012/08

-Worked as Provider Contact Center Representative, responsible in giving accurate information on member's benefits and claims information.

Teleperformance Philippines, Inc

Technical Support Representative

2007/12～ 2008/07

-Worked as Tier 2 level for Time Warner Cable, responsible in providing timely accurate and professional support for TWC customers on their internet and email connection.
-Troubleshoot complicated software issues and connection issues.

Convergys Philippines

Technical Support Representative

2006/05～ 2007/10

-Worked as Tier 1, responsible in helping the customer to get back online.
-Troubleshoot complicated software issues and connection issue.
-Provided appropriate solution or workaround based on analysis of customer reported issue.

ALMEC Corporation Inc.

Project Office Administrator

2003/02～ 2006/08

-Gathering / Research data from different government and private entities.
-Proof reading of reports.
-Bookkeeping, arranging meetings and seminars.

Transportation Science Society of the Philippines TSSP

Admin Assistant

1996/07～ 2003/03

-Maintaining members data base
-Preparing power point presentations
-Preparing financial report and year end report
-Drafting newsletter
-Preparing budget reports, minutes of the meeting and arranging seminars
-Bookkeeping

Japan International Cooperation Agency (JICA)

Student Assistant

1995/07～ 1996/07

-Research works for the Japanese Professor.
-Monitoring/Scheduling meetings for the Japanese Professor.
-Encoding data and preparing presentations