日本と海外をつなぐクラウドソーシング

ECOS INDIA MOBILITY & HOSPITALITY PVT LTD

SENIOR ​EXECUTIVE

2016/08～ 2018/08

❏ To deal efficiently and politely with all telephone, email, internet and in person
enquiries
❏ To ensure that all reservations are recorded following established procedures with full
and clear information and that they are inputted accurately and promptly onto the
system.
❏ Liaise with clients and customers to coordinate corporate events whilst building
rapport and creating professional relationships.
❏ To exercise effective listening to capture relevant information and provide a premium
experience for the guest
❏ To ensure that all work meets company standards and is according to training given;
all function paperwork must be accurate and complete, including catering requirements,
guest preferences, booking supplements and payment details.
❏ To observe the Company’s rules and procedures and carry out any reasonable request
made by their Manager, Supervisor or the Duty Manager.
❏ To be aware of your responsibilities in respect of Health and Safety at Work, following
all procedures in this respect and reporting to management any hazardous situation or
accident.
❏ To attend training sessions and team meetings as required and to be involved and
contribute to these.

SERENDIPITY INFOLABS PVT. LTD.

SENIOR DISPATCHER

2015/03～ 2016/07

❏ As a Dispatchers My roles and responsibility is to track and manage drivers. ❏ I
assign drivers routes,destinations, and timelines, as well as keep in touch with thems,
who are on the road.
❏ I interact with clients and drivers to keep uptodate information on routes and
schedules.
❏ Because I am dispatcher interacts with the client to address any concerns or route
changes, some customer service experience is helpful.
❏ I usually work out of a company office managing digital/physical route and driver files
and answer calls from the customers.
❏ Coordinating drivers and crews to send them to appropriate jobs

WIPRO LTD.

SENIOR ASSOCIATE

2013/01～ 2014/12

Responsible for handling and solving customer support issues via mails.
❏ Providing support and performing administrative jobs.
❏ Handled the tasks of contributing ideas for developing ongoing process and workflow.
❏ Responsible for operating the department managing system requirements and
timelines.
❏ Handle the team in absence of supervisor.
❏ Responsible for preparing, maintaining and analyzing data.
❏ Handled the tasks of contributing to other functional responsibilities of the
organization.
❏ Provided technical assistance and gave suggestions to meet customer's expectations.

RAMPGREEN SOLUTIONS PVT LTD​.

CUSTOMER​ SUPPORT EXECUTIVE

2012/05～ 2012/12

❏ Responsible for handling and solving customer support issues via calls and mails
❏ Assigned the tasks of supporting sales team in recognizing and developing new sales
ideas
❏ Handled the tasks of contributing ideas for developing ongoing process and workflow
❏ Responsible for operating the department managing system requirements and
timelines
❏ Assigned the tasks of supporting, analyzing and investigating the development of
new features in supporting sales
❏ Responsible for preparing, maintaining and analyzing data
❏ Handled the tasks of contributing to other functional responsibilities of the