日本と海外をつなぐクラウドソーシング

Modern Coast Express Limited

Customer Care Support

2018/01～ 2018/08

Provide customer support via phone and email, answer technical inquiries, answer user queries, diagnose reported problems or configuration issues, recommend possible solutions and follow issues through to successful resolution
Listening to calls of care agents and advising on quality
Assisting departmental head in setting up sales goals and campaigns
Social media marketing strategies
Social Media Post development and scheduling
Client response Analysis and sales generation
Online content monitoring and evaluation
Online content-related crisis Management
Document all reported problems in the ticket tracking system
Maintain an electronic record of technical information to research possible solutions to problems
Interface with appropriate technical/programming personnel for customer problems that cannot be resolved quickly on the telephone
Set up phone conferences with customer and internal teams for collaboration when needed

Modern Coast Express Limited

Customer Care Representative & Telemarketer

2017/06～ 2017/12

Identifying and providing satisfactory solutions to every client's needs, recommendations, and complaints.
Aligning all communication to laid down company policies, scripts, and procedures.
Maintaining a database on client request and concerns
Working towards achieving company goals and targets
Informing clients on available services and offers within any available opportunities.
Play a significant role as the key contact point of Modern Coast Express Limited.
Timely response and ethical handling of client calls, emails, and social media inquiries
Working in a very fast-paced environment with many clients to attend to and with minimum supervision.
Trace missed calls and make outbound calls in a professional way.
Helping to build good customer relations and improve company image.
Performing any other duties as provided by management
Promoted to Social Media Customer support

Modern Coast Express Limited

Travel Booking Clerk

2017/03～ 2017/06

Prompt engagement with customers physically and via telephone to arrange and confirm travels within East Africa.
Book travel tickets for passengers to their respective designations.
Inform passengers of the space availability on the date of their travel
Answer customer inquiries on bookings of travel tickets.
Maintain an inventory of passenger space availability in a booking office.
Advise passengers on their designated location for boarding or loading.
Check and direct passengers’ baggage to the designated location for loading.
Perform check-in and check-out of passengers
Promoted to Customer Service

Wild World Expeditions

Tours and Travel Telemarketer & Client Relation Officer

2015/12～ 2017/02

Preparing and organizing ecological tours and packages for online posting
Content creation for community youth-based conservation initiatives
Social media impact analysis
Designing holidays for each season and appropriate destinations
Online baseline surveys on ecological hotels/resorts/lodges/camp quality, suitability, and charges
Establishing online working partnerships
Liaising with other green tour operators, airlines, resorts, and hoteliers in respect to holiday and travel bookings
Negotiating travel and accommodation deals with clients and other stakeholders
Online recruitment of experienced tour guides for clients.
Monitoring and Evaluation of organizational progress and customer feedback
Decision-making and consultations

Wild World Expeditions

Director

2018/09～

-Product development
-Market Research
-Ensuring compliance with legal provisions
-Client relations
-Raised over $50000 in seed funding
-Destination profiling