日本と海外をつなぐクラウドソーシング

Globe Telecoms Inc

Sr. Service Desk Specialist

2012/04～

• Responsible for answering helpdesk phones, solving problems and documentation in ITSM system
• Responsible for updating manuals and other documentation
• Responsible for training new employees
• Run weekly and monthly statistical analysis of helpdesk activity
• Run monthly and by request reports
• Provides 1st level support to the following services
- Managed Service (Exchange, BES, FW, SMTP) - M2M
- Broadband Internet Zone (BIZ)
- Wireless broadband
- Infrastructure As A Service (VMWare)
- Backup As A Service
- Datamine / Tracksheet
- Tracker CE
• Provides 2nd level support to the following services
- DNS / DNS Farm / DNS Cache
- BlackBerry (provisioning/configuration)
- Communigate Email Hosting
- MRTG / Direct Internet
• Google Account Provisioning
• Incident Management
• Problem/Bug escalation

GXS Philippines Inc.

System Integrator

2011/04～ 2012/04

* Setup connectivity between clients and trading partners using standard (ftp, sftp, https, etc) and custom comms (AS2, AS3, etc)
* Deliver bulk and/or one off implementation requests of Trading Partner configurations into the GXS Managed Services systems.
* Provides 3rd level support to Managed Services Trading Partner/Client integration issues.
* Develop new solutions and/or extensions to existing solutions to cater to new client requirements * Analyzing EDI data format(ANSI, TRADACOMS, VDA, EDIFACT, Rosetta Net) for clients and trading partners using Unix platform.

SPI Technologies Inc

Technical Writer

2010/06～ 2011/04

• Observes product developmental activities and gathers information through studying drawings, specifications, mock-ups and product samples to outline technology operating procedure, production sequence and detail.
• Interviews subject matter experts, reads existing product and User interface specifications and participates in hands-on use of products to ensure accuracy of information in documentation
• Writes and maintain product documentation in the form of technical documents. PDF files, etc. for external clients and concerned section in the production group
• Creates and maintains various HTML web pages of Online help for external clients products.

SPI Technologies Inc

Data Analyst

2010/01～ 2010/06

• Gathers source data through e-mail and analyzes their workability to check for format and structure consistency
• Receives and Investigates inquiries or complaints through a ticketing system. Determines to which process or team the concern should be forwarded (e.g conversion complaints are given to the Software Engineers) • Communicates with clients to understand expectations requirements and issues/concerns and update status of assigned tasks
• Perform a post-release check-out or live test to further assess the accuracy or quality of the converted file

SPI Technologies Inc

Database Development Analyst

2008/01～

• Responsible for the overall design, development and deployment of bibliographic database on the UNIX platform
• Responsible for the overall health and well-being of databases
• Develops internal specifications outlining the overall design and functionality of the database under the most current version
• Handles all on-going maintenance issues
• Performs intensive testing and inspection of the products, which includes but not limited to:
o Proofreading online data against requirement
o Verifying online functionalities such as links and search capabilities
o Providing own assessments and comments on better ways to display the data
o Certifying fixes and enhancements as new and reload databases
o Testing applications and user interface

SPI Technologies Inc

Contract Analyst

2007/02～ 2008/01

• Ensures quality processes are effectively deployed to all accounts handled to meet targets and quality requirements
• Extracting relevant information from the Lease needed by client
• Scanning the whole Lease for Discrepancies