日本と海外をつなぐクラウドソーシング

New Century Books

Sr. IT Consultant Desk Side Support & Telephony - On Call as Needed

2017/10～

 Role 1: Desktop Support for hardware and software including installation, maintenance and upgrade
 Role 2: Minor Telephony support for PBX system
 Accomplishment(s): Intermediate office network setup including primary and secondary firewall

Sykes Asia

Technical Support Specialist – TSR for AT&T TSS Tier 1.5

2016/07～ 2016/12

 Role 1: Manage remote access hardware device providing flexibility and simplicity in a VPN Solution. Implement through an external hardware device that is Ethernet connected to the remote LAN or computer.
 Role 2: AVTS Tunneling Services Support

Emerson Electric Asia LTD.

Desktop Support Specialist L2

2009/06～ 2015/11

 Role 1: Primary responsibility is to install, support and manage Microsoft Windows platform users. This includes installation with support and management of various Business tools for 4 Business Groups, Airwatch agent and Microsoft Exchange mail configuration on Apple IOS, Android SAFE and Windows Smart Phones and Tablets/iPads.
 Role 2: Secondary function is to manage and support minor to moderate VOIP/telephony requests, concerns and issues.
 Role 3: Special functions include: Storage asset management and disposal processing, Site to site and Workstation migration/transfer.

Prime@Technology Specialists Inc.

I.T. Consultant Desk Side Support

2009/06～ 2010/11

 Role 1: Primary responsibility is to install, support and manage Microsoft Windows platform users. This includes installation with support and management of various Business tools for 4 Business Groups. Microsoft Exchange mail configuration for Blackberry.
 Role 2: Secondary function is to manage and support minor to moderate VOIP/telephony requests, concerns and issues.

3D Networks Philippines Inc.

Telephony Engineer on-Site Support

2008/05～ 2009/06

 Role 1: Primary responsibility is to manage and support minor to major (NORTEL) VOIP/telephony requests, concerns and issues.
 Role 2: Facilitate handset firmware upgrade and configuration for basic and contact center users
 Role 2: Facilitate system upgrade and service issue or outage escalation to vendor (Nortel) and or Local telco service provider.