日本と海外をつなぐクラウドソーシング

51Talk Philippines

Online ESL Teacher

2015/04～

• Teaches English language online for Chinese students.
• Teaches k-12, Business English, IELTS speaking, grammar etc.
• Provide lesson memo after each class.

Unitedhealth Group, Cebu Philippines

Optum Rx Pharmacy Helpdesk

2014/04～ 2015/02

• Constantly meet established productivity, schedule adherence, and quality standards.
• respond to complex pharmacist call
• Resolve pharmacist inquiries which could include:
• Benefit and Eligibility information
• Billing and Payment issues
• Process override for a rejected claim in the pharmacy.
• Authorization for treatment
• Explanation of Benefits (EOB)

Convergys Philippines

Customer Service Representative (CSR)

2013/05～ 2013/10

• Resolve customers' billing complaints by performing activities such as providing details about the charges, and maintains financial accounts by processing customer adjustments if necessary.
• Determine charges for services requested, collect deposits or payments, and/or for billing arrangement.
• Maintains customer records by updating account information.
• Resolves phone or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and providing the best solution to solve the problem.

Stream Global Services

Payroll Specialist/Billing/Direct Deposit

2011/08～ 2013/04

• Resolves Intuit Payroll issues and QuickBooks software troubleshooting or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• Assist on filling tax forms, correcting discrepancies and review tax liabilities and payroll reports.
• Attend billing issues, update credit card, renewal of subscription. Assist on Direct Deposit pay check, bank trace, reversal and others.

Amuma Spa, Maribago Bluewater, Beach Resort

Spa Receptionist

2006/12～ 2009/12

• A resource to guests and other staff on spa treatments, protocols and products.
• Maintain the day-to-day operations of the spa's front desk.
• Ensure guest satisfaction and comfort throughout the spa experience.
• Communicate with management and other team members, regarding guest or service concerns.
• Answer all incoming telephone calls, confirm appointments, and Book/bill all spa services.
• Inform and educate clients about services and retail items.
• Check guests in and out warmly and with a smile exhibiting customer service excellence.

Cokaliong Shipping Lines, Inc.

Passage Teller/Accounting Clerk

2005/09～ 2006/09

• In -charge in issuing tickets of the passenger and accepting there payments.
• Answer customer inquiries regarding the schedules of trips.
• Responsible for the sales of the day and submitted to our superior after shift.
• In -charge in checking the reports of the purser's on board per vessels.
• Counter check there tickets for the next voyage.