Innodata Lanka (Pvt) Ltd

Data Analyst

2003/11～ 2004/04

Data Processing, Data Transmission, Data Analyzing

IIM Lanka (Pvt) Ltd

Data Analyst

2005/02～ 2006/07

Data Processing, Data Transmission, Data Analyzing
 
Data Transmission, Project Management, Provide functionality training for newly recruited staff, Trained the existing staff to carry out new projects and Ensuring the overall successful execution of the project and reporting to the PM

Datamation Systems (Pvt) Ltd

Software Coordinator –ERP

2007/02～ 2010/07

Project states evaluations to Software/Project Manager.
System Testing.
Installation, Configuration and training at localized operational zones.
Troubleshooting and follow-ups with customers.
System maintenance to ensure seamless daily operations.
Provide support for database design, quality assurance, master data update and validation, helpdesk support.
Develop and maintain system log and activity flow for the team/department.
Simultaneously service multiple clients.

Datamation Systems (Pvt) Ltd

Associate Business Analyst – ERP

2010/08～ 2013/02

Gap analyzes, requirement analyze and get UAT
Schedule work for the business solutions team, keep projects up to date and confirm project status effectively communicated to users.
Confirm documentation is up to date for business solutions team.
Creates and updates client and server side documentation and procedures.
Responsible for maintaining systems and applications security data is keep secure and confidential.
Work with project leads in departments to define requirements for technology projects.
Provide correct response to requests for Changes and Modifications.
Support and installation (with support of 3rd party support) of back end integrations of Company owned client server software.

Datamation Systems (Pvt) Ltd

Business Analyst – ERP

2013/03～ 2017/07

Investigate and model business functions, processes, information flows and data structures meet the system.
Investigate operational and non-operational requirements and problems.
Contributing to improvements specify information flows, processes/procedures that will meet the business requirements.
Defining acceptance tests for new or changed automated systems.
Testing and implementation of new software builds, including functional testing of enhancements, reviewing and updating supplier release notes for Divisional review.
Manage business issues arising from testing, escalating issues that cannot be resolved locally, including making recommendations for workarounds and additional software enhancements.
Document business and technical requirements for any configuration changes and work with Company Operations to implement in line with project timelines
Prepare documents and send periodical changes, Modifications, flow and process updates to the software/Project manager

FreeBalance Inc

Functional Support Specialist – GRP

2017/08～ 2018/08

Analyze customer issues and requirements and facilitate solutions;
Analyze requirements and tailor software solution using FreeBalance software;
Learn and understand clients’ current environment and recommend possible modifications to ensure optimum integration with FreeBalance’s products/solutions
Act as primary contract for the client during deployment and post-implementation