Intercontinent Hotels Group

Specialist- Luxury Sales and Service

2020/02～ 2020/05

Trained in a personalized sales approach focusing on matching guests’ needs to the
different brands of the company.
Ranked as a top trainee.

Sitel Inc.

Customer Service Representative

2018/01～ 2020/02

Tenured in a financial account taking inbound calls to answer products and service concerns emphasizing on an overall assessment of the customer’s needs and provide the right solution