日本と海外をつなぐクラウドソーシング

Convergys Philippines Services

Communications, Culture and Product Trainer

2008/01～

- Supports either new hire training or continuing education training as required by the client program to ensure superior
workforce preparation for front line representative level employees
- Facilitation and delivery of program curriculum for new and existing agent
- Responsible for counselling, disciplinary action, or time-keeping support for students during training engagement
- Instruct new hire and continuing education program specific training (PST), and communication and culture training (CCT)
- Utilize effective presentation and facilitation skills including creative training techniques and adult/accelerated learning
techniques using a variety of training delivery modalities in a live classroom environment
- Complete daily training administrative work such as tracking of student data and other administrative tasks as required in a
timely and accurate manner
- Facilitate transition of students from training to work environment, ensuring competency levels meet business needs
- Adhere to developed classroom agenda/timelines and content flow
- Maintain current product knowledge for each account by taking calls, attending team meetings, side by side observations,
and quality or transaction monitoring
- Support and participate in continuous improvement initiatives, as applicable including identifying and communicating areas
for curriculum development/enhancement opportunities
- Maintain high level of professionalism in and out of the classroom
- Ensure effective, consistent communication with managers, peers, and other resource groups, including day-to-day
informal interaction with clients
- Accountable for achieving individual training performance metrics
- Responsible for day-to-day functional supervision of learners within the program training classroom environment, including
student progress monitoring

Bizmates Philippines Inc.

Communications trainer and Business Coach

2017/12～

- Teach Japanese business executives business English
- Introduce and discuss different business concepts (e.g. Project Management, Negotiation, Persuasion)
- Helps students improve business skills (e.g. Teleconferencing, Meetings, Business Travel)
- Facilitate effective learning through scenario-based training

Brad’s Food Hub

Owner-Operator

2017/03～

- Responsible for recruiting and hiring employees
- Does daily inventory and purchase orders
- Creates daily menu
- Makes sure excellent customer service is offered consistently to customers
- Assures quality, clean and affordable food and beverage is offered
- Does daily sales reports
- Makes monthly budget and projections
- Responsible for coaching employees
- Makes sure to properly identify needs of the customers daily so the company can constantly innovate