日本と海外をつなぐクラウドソーシング

Convergys

Technical Support Specialist

2016/06～ 2017/10

Assist Customer from US troubleshooting High Speed Data connection, email troubleshooting and all other internet concerns.

Teleperformance Inc.

Flight and hotel specialist

2015/03～ 2015/09

As a flight and hotel specialist, my main responsibility is to book, cancel, and change customers online reservation. My work includes more than the actual coordination of flights and accommodations. I also adept at conducting research, negotiating price, coordinating with travelers, and acting as a liaison between the traveler and service.

51talk Inc.

English Tutor

2016/07～ 2018/08

My main duty is to teach Chinese Individuals the English language. I create lesson plans to teach non-native speakers to read, write and speak English. I also help students learn English grammar, pronunciation and conversational skills.

Focus Direct

Customer Service Representative

2013/03～ 2014/07

I was responsible for attracting potential customers by answering product and service questions; suggesting information about other products and services. Opens customer accounts by recording account information.
Maintains customer records by updating account information.
Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.