日本と海外をつなぐクラウドソーシング

Al Shunnar Plastic Surgery

Administration & Marketing Manager

2013/01～

• Experience in working in a physician led group practice setting.
• Responsible for renewal of medical license.
Tracking the validity of Medical malpractice insurance for all medical staff.
Renew the medical waste management
Track validity of all the medical staff license.
Renewal of BLS training for medical staff.
Checking Doctors and Nurses dataflow applications were correctly uploaded on DHA website.
• Handling staff insurance plans.
• Keeping track of the schedule / attendance and leave plan.
• Supervising the front desk activities.
• Handling Social Media marketing.
• Preparing yearly marketing plans and executing it.
• Reverting back to customer queries.
• Preparing monthly DHA statistics.
• Responsible for timely renewal of visas, Emirates ID and all yearly maintenance contracts inclusive of MOH related matters.
• Preparing monthly DHA statistics.
• Handling the IT related matters.
• Administering the process of monthly payroll for all employees to ensure timely and accurate disbursement of monthly salary. (before the 25th of every month).
• Interviewing potential hires.
• Reporting daily financial activities to accounting.
• Doing the accounting & front desk duties at the time of leave of the responsible staff.
• Timely payment of bills like DEWA, Etisalat, etc.
• Prepare End of Service calculations.
• Supervise the maintenance and updating of personnel information of all employees to ensure that strict confidentiality is maintained at all times i.e. compensation details, personal files, leave and time information, etc.
• Scheduled machine trainings and PPM checking with the required staff.

Right Bite Catering LLC

Customer Service Supervisor

2012/09～ 2013/12

• Supervising a team of 6 Customer Service Representatives.
• To efficiently and effectively run the CSR department, meeting the requirement and providing quality service to the clients.
• To ensure the department achieves the target goal of increasing the number of clients as much as possible.
• To ensure all work requirements are met by the department within the deadline e.g. TDO, menu entries, etc.
• Cross training staff member on each job, ensure different roles of the department are understood and can be carried out by each staff member in cases of absences or leaves.
• Preparing Quarterly plan for the CSR department and implement it and ensure the target is achieved on each plans.
• Handling of second level complaints from the clients and ensure that the issue is solved in the best light
• Coordination with all departments within the company.
• Drafting of marketing flier for every event and product launch.
• Understanding and implementing all Dietician’s protocols and special diets for client’s different medical condition.
• Making decision for the department and communicating it to the Management.
• Handling the logistics department.
• Assisting the Marketing Manager during events and providing new marketing ideas.
• Interact with customers about the services & products in the most professional manner.
• Preparing invoices and following up for payments.

Taiyo Middle East LLC

Marketing Executive

2007/01～ 2012/06

• Interact with customers about the services & products in the most professional manner.
• Handling PR activities and company events, seminars and exhibitions.
• Communicate with the customers through a variety of means, either in person, by telephone, e-mail or by fax.
• Identify the right required products to sell.
• Business-to Business & Business-to-Consumer Sales and Marketing.
• Assisting the Sales & Marketing Manager with all the Secretarial duties.
• Handling the travel arrangements of the Sales & Marketing Manager.
• Maintaining the sales files and agent agreements.
• Assisting the Operations & Project Department with any client correspondence if need be.
• Handling the reception and admin during the absence of the Receptionist.
• Preparing Prequalification and tender submission documents.
• Handling the advertising, media planning and budgeting.
• Social media marketing and setting up the Facebook page of the company.
• Preparing Quotations and negotiate with the clients and other correspondence.
• Ensure that customers are satisfied with services and product quality.
• Help the Management in making sound decisions concerning marketing strategies.
• Follow up with customers on a regular basis.
• Promoting new and existing products by using various social media platforms.

Fiobco LLC

P.A. to the CEO, Sales & Admin Associate and Fabric Designer

2003/08～ 2006/12

• Making travel arrangements for the CEO and Sales Manager.
• Assisting the CEO with Client and staff correspondence.
• Opening & Closing of the job files.
• Handle clientele details.
• Maintain the job files.
• Ascertain correctness and completeness of data.
• Ensure accurate distribution of mails.
• Complete paperwork on daily basis.
• Preparing Quotations and other correspondence.
• Answering to sales calls in the absence of Sales people.
• Receiving and distributing faxes and mails.
• Sending and receiving couriers.
• Handling employee personal files.
• Handling the insurance documents and timekeeping.
• Handling the travel requirements of the staff.
• Handling the reception during the absence of the receptionist.
• Handling the admin & H.R. requirements and handling office inventory.
• Fabric designing and patterning.
• Making proposal drawings for clients.