日本と海外をつなぐクラウドソーシング

Teleperformance

Technical/ Billing Advisor

2016/12～ 2018/03

multi channel connections to resolve complicates issue that end up educating the customer what went wrong from his/herside in the first place

Representing the face of Apple through flexibility patience and quick response to any inquires

Constant work under pressure while maintaining the same level of support and professionalism

Translating from one party to another to avoid any misunderstandings and therefore present the image of our client in its finest

Breaking down an issue that that has multiple parties involved in and being able to tackle the issue and explain, analyse and educate the customer.