日本と海外をつなぐクラウドソーシング

TERGYCA

Consultan Manager

2011/01～ 2018/05

Outstanding achievements
- Position the company as System Integrator with best delivery and support services.
- Incorporate as much market best practice as possible
- Develop a customer portfolio focus on banking & finance
- Achieve high customer satisfaction and customer loyalty.

Responsibilities:
- Delivery support to customer for installation, configuration & troubleshooting to CISCO products such as Cisco routers such 29XX, 39XX, ISR; Cisco switches such Catalyst 29XX, 45XX, 65XX, 68XX; Cisco Nexus, Firepower, ISE, Cisco Unifed CallManager, Cisco GW, among others
- Lead technical proposals design to customers based in Cisco and his ecosystem partners.
- Delivery pre-sales support to the sales and/or customers based on CISCO products
- Delivery sales and technical training to customer and coworker about Cisco and Microsoft Products.

Product Latest Experiences:
- Routing & Switching Products: Design platforms to Enterprise Customers based on routers ASR 1XXX, ISR 4XXX, 39XX, 29XX; and switches Catalyst 6500/6800, Catalyst 29XX/36XX comply highest business continuity standards and practices and customer requirements. Likewise, I was responsible for install, configure and rollup those solutions.
- Voice Products: Design, configured and administered of solutions based on Cisco Voice Products as CCUM (latest version 10.X, 11.X, 12.X) integrated to Cisco Telepresence Server (Cisco Expressway), Webex, Unity, Contact Center, among others. In several times those platforms were linked to Analog PBX platforms through Cisco GW. I worked on integration of Cisco Voice Products to Cisco Telepresence products
- Security Products: Installed and configured of Cisco Firepower (like firewalls, IDS, antimalware and URL Filtering) and Cisco ISE
- Wireless Products: Installed, configured and administered of Cisco Wireless Controller, Cisco Access point (several models), Cisco Prime.
- Microsoft products: MS SQL Experience of more than 7 years: Created new tables, written stored procedures, triggers for Application Developers and some user defined functions. Created SQL scripts for tuning and scheduling.Involved in performing data conversions from flat files into a normalized database structure. Developed source to target specifications for Data Transformation Services. Developed functions, views and triggers for automation. Create Joins and sub-Queries to simplify complex queries involving multiple tables and also optimized the procedures and triggers to be used in production. Provided disaster recovery procedures and policies for backup and recovery of Databases. Performance Tuning in SQL Server 2000 using SQL Profiler and Data Loading. Installed SQL Server Client side utilities and tools for all the front-end developers/programmers. Created DTS package to schedule the jobs for batch processing. Involved in performance tuning to optimize SQL queries using query analyzer. Created indexes, Constraints and rules on database objects for optimization. Creation/ Maintenance of Indexes for various fast and efficient reporting processes. Monitored the Database Growth and Space Requirement. Handling Users/Logins/User Rights.

DESCA CORP

Director of Managed Services

2008/01～ 2010/09

Outstanding achievements
- Increase sales of services by 30%
- Develop a Manages Services Products and integrate to company portfolio
- Understand, implement and integrate ITIL practices as way to improve customer services.
- Achieve CISCO Managed Services and ISO 20000 certifications.
Responsibilities:
- Develop and implement the regional services management strategy
- Design and implement strategies aimed at increasing and ensuring the recurrent REVENUE of the corporation
- Promote best practices aimed at increasing customer satisfaction and improving the quality of support service
- Report to the CEO and Steering Commited the progress and results of management

DESCA CORP

Advanced Services & Support Director

2006/01～ 2007/12

Outstanding achievements
- Positioning DESCA as a Latin America Technology leading company in implementation and support services
- Transfer all pre-sales, implementation and Support procedures and practices to regional levels
- Adapt Customer Services practices according market best practices.
- Automate pre-sales, implementation and Support process through implementation of information systems integrated to core information systems of company

Responsibilities
- Assure and improve pre-sales and post-sale support to the sales force and/or customers
- Measure and optimize pre-sales, implementation and support performances
- Keep updated about new products, technologies and fabricants include in company solution portfolio.
- Assure company fulfillment individual certifications to get several partnership certifications.
- Develop any modification on process and procedure according to technology manufacturer.
- Integrate best practice of industry on pre-sales, implementation and support procedures and process.
- Ensure the achievement of the certifications of technical personnel as well as of the company required by the manufacturers and / or vendors
- Keep updated my CISCO & MICROSOFT individual certifications

DESCA

Support & Consultant Manager

2003/01～ 2005/12

Outstanding achievements
- Develop organization & procedures based to new requirements and challenges addressed to give entire support to sales, implementation and support process.
- Understand, development and integrate PMP practices
- Implementation of customer satisfaction culture
- Implement company 24x7 Helpdesk to support contracts according to Cisco practices and requirements to Cisco Gold partnership.
- Achieve of CISCO GOLD Partnership and several Cisco Specializations positioning to DESCA as First and Unique Cisco Gold Partner in Venezuela.
- Collaborate with regionalization project of company

Responsibilities
- Delivery pre-sales and post-sale support to the sales force and/or customers
- Manage resources for the performance of projects
- Offer 7x24 support services to different platforms and/or customers
- Keep updated about new products, technologies and fabricants include in company solution portfolio.
- Assure company fulfillment individual certifications to get several partnership certifications.
- Develop any modification on process and procedure according to technology manufacturer.
- Integrate best practice of industry on pre-sales, implementation and support procedures and process.
- Ensure the achievement of the certifications of technical personnel as well as of the company required by the manufacturers and / or vendors
- Keep updated my CISCO & MICROSOFT individual certifications

DESCA

Network Engineer / Consultan Engineer

1999/01～ 2003/12

Outstanding achievements
- Achieve CCNP & CCDP
- Become a first 50 MCSE in LATAM in get MCSE W2K recertification
- Design, implement and rollover first Cisco IP Telephony Solution in LATAM
- Participate in design of DSL network to biggest ISP in Venezuela
- Collaborate to DESCA’s Cisco Voice Partner Certification fulfillment Field Engineer and System Engineer roles.
- Lead business & technical design of new services for ISP based on Cisco Products as Long-Reach-Ethernet, PPPoE, etc.
- Get highest customer satisfaction in DESCA Customers

Responsibilities:
- Delivery support to customer for installation, configuration & troubleshooting to CISCO and MICROSOFT products such as Cisco routers, Cisco switches, Cisco PIX, Cisco CCM, Cisco Voice GW, MS Windows 2K, MS Backoffice (Proxy, SQL, Exchange)
- Lead technical proposals design to ISP and Enterprise customers based in Cisco, MS products and ecosystem integrators of these lasts.
- Delivery pre-sales support to the sales and/or customers based on CISCO & MICROSOFT products
- Development testing protocols to several ISP to homologate products to his portfolio showing application of features, functionalities and products.
- Impulse new products and new technologies among sales force and customers
- Offer 7x24 support services to different platforms and/or customers
- Delivery sales and technical training to customer and coworker about Cisco and Microsoft Products.
- Development knowledge about technology players and technologies related to CISCO & MICROSOFT like Tandberg (currently merge to CISCO)