日本と海外をつなぐクラウドソーシング

Adventure Pictures

GM/CFO

2013/04～

GENERAL MANAGER, ADVENTURE PICTURES 2013 – PRESENT

• Specialty skills… Business Management, Sales and Revenue Management, Digital Mktg, Corporate Alliance
• Direct oversight for 16 different water parks, theme parks & attraction locations nation-wide
• Directly responsible for over THB30M annual revenue
• Overseeing Operations, HR, Recruitment, Marketing & Sales, Training & Development,
• Mergers & Acquisitions, Marketing, Internal Audit, Global Logistics, Retail Operations,
• Government Compliance, Expansion, CRM, Technology, Purchasing and Revenue.
• Reporting directly & often acting in place of the CEO this role has been a great yet rewarding challenge.

MARKETING & REVENUE MANAGER, CELEBRITY CRUISE LINES 2011 – 2013

• Specialty skills… Hotel Management, Revenue Management, Digital Marketing, Brand Compliance
• Direct oversight for 10 Departmental Managers and over 400 staff including Casino, Shore Excursions, Photo, Gift Shop, Spa, Internet, Art, Shopping Program, Food & Beverage, Bars and Restaurants
• Oversight for Revenue Team, Senior Management and all direct line staff
• Directly responsible for Hotel Operations as acting Assistant Hotel Director
• Ensure target achievement for all areas with loss mitigation planning for backup
• Brand compliance, retail planning & marketing, hotel-wide staffing, par-levels, inventory, media, touch-points, advertising, communication, internal-auditing, future planning.
• Directly responsible for over $100M annually, overseeing hotel operations.
• Responsibilities also include developing shipboard and corporate budgets; analysis; financial planning; visual marketing campaigns; logistics; developing and executing implementation of hotel policies and procedures.
• Hotel refurbishment; product improvement; monitor and increase guest satisfaction; revenue enhancement; conducting vessel quality assurance inspections as well as health and safety.
• Guest satisfaction ratings improved throughout

DIRECTOR OF FIELD OPERATIONS, NORWEGIAN CRUISE LINES 2010 - 2011

• Specialty skills… Staff Management, Revenue Management, Marketing, Brand Compliance
• Driving revenues back in line with expectations
• Provide onsite management support at multiple sites in multiple locations
• Achieved budget, forecast and overall revenues for the onboard revenue photo program at over $20M
• Shadowing these key functional areas including Housekeeping, Rooms, F&B, Hotel Director
• Developed and chaired weekly “go-to” revenue department heads session
• Achieving departmental and company goals
• Guest satisfaction ratings improved along with internal scores for service and support

DIRECTOR OF IMAGING, SAN DIEGO ZOO & WILD ANIMAL PARK 2009 - 2010

• Specialty skills… Staff Management, Revenue Management, Marketing, Brand Compliance
• Handpicked by the Zoo Director to bring operations in line with a modern day standard
• Improved operations for both San Diego Zoo and Wild Animal Park attractions
• Implemented new hardware and software as part of upgrade program
• Successfully ran park operations at both venues with increased revenues and guest satisfaction scores
• Seamless operational handover from former provider to current with zero downtime
• Revenue increase within the first 4 months up by 60% between both locations
• Opened up over a dozen new areas of retail and photographic sites within the first 6 months
• Almost tripled photo revenue turnover in the first year of operations


FLEETWIDE OPERATIONS MANAGER, NORWEGIAN CRUISE LINES 2008 - 2009

• Specialty skills… Fleet-Wide Management, Revenue Management, Corporate & Brand Compliance
• Handpicked by NCL Corporate Team to lead in-house operations from Head Office
• Created new hierarchical structure for the Miami based and onboard departmental structure
• Complete restructuring of the sea-based positions and new training guidelines designed for implementation over the newly recruited and current team members
• Maintain consistency in service, revenues, manning and the overall guest experience
• Upgraded all hardware and software including dye-sub systems and professional software to meet demand
• Maintain revenues fleet-wide whilst working and performing to within expected budgets