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Callmax Solutions

Virtual Assistant | Medical Billing Process Executive | Lead Researcher

2017/01～ 2018/03

AREAS OF STRENGTH
● Customer service
● Timesheets online database entry
● Customer relationship management
● Keen attention to details
● Excellent knowledge retention
● Multi-tasking ability
● Effective communication skills
● Good listening skills
● Lead research
● Email management
● Training newly hired employees
● Advanced mastery of English
communication
● Workflow organization
● Microsoft Office
● Microsoft Outlook
● Google Sheets
● Google Docs
● Google Drive
● Social media management


WORK EXPERIENCES
Callmax Solutions, Philippines
Imus, Cavite
January 2017 - March 2018

Process Executive
● Identified client’s needs, clarified information, researched every issue and provided
solutions and/or alternatives for client’s work-related issues, concerns, processes and
tasks over phone calls and emails
● Maintained top performance and superior quality of the whole process
● Maintained in-depth knowledge of company products and services
● Evaluated Explanation of Benefits
● Ensured that claims were paid correctly according to the patient's Explanation of
Benefits
● Performed and managed numerous outbound calls to carriers for reimbursement of
payments
● Created Manual Responses and ensured every bit of information was accurate
● Updated Claims information into the Manual Response Sheets and ensured a periodical
update
● Regularly followed up the carriers for reimbursement and payment collection
● Built sustainable relationships with clients by taking the extra mile
● Entered the details of every interaction in the system
● Sent out daily End-of-Day Reports to clients
● Trained newly hired employees and provided the introduction to all the tasks and
responsibilities related to their work

Lead Researcher
● Researched information for potential clients using Similar Web and Lead411
● Documented contact information of key persons in Google Sheets

Virtual Assistant
● Handled client's work overflow
● Performed outbound calls to carriers for claims information, updates, and reprocess
● Ensured quality production
● Updated all claims information in Manual Response Sheets
● Sent out End-of-Day reports through Microsoft Outlook

Alas Oplas Accounting Firm
Dasmariñas City, Cavite
April - June 2016
Office Assistant
● Entered documented Financial Statements
● Data entry related to the work
● Performed other administrative and clerical duties

World Mission Center
Dasmariñas City, Cavite
January – February 2016
English Tutor
● Taught English as a second language to Korean students.
● Prepared lessons, teaching materials, teaching aids, and related activities
● Prepared tests, quizzes, and homework for the students
● Evaluated the students based on their performance

Greenwich Pizza Corporation
Dasmariñas City, Philippines
August 2014 – January 2015
Guest Service Assistant
● Accommodated customers and made them feel welcomed
● Prepared and served sumptuous meals
● Performed other tasks related to customer service

Church of God World Missions, Philippines
Dasmarinas City, Cavite
September 2007 - Present
Music Teacher and Volunteer Musician
● Teaches music-related lessons, concepts, techniques, particularly for guitars, to students
of all ages
● Prepares teaching materials, teaching aids, and interactive activities
● Prepares and gives tests, quizzes, and homework
● Prepares and executes music arrangements
● Performs other tasks related to music