日本と海外をつなぐクラウドソーシング

SITEL DE COLOMBIA S.A.

CUSTOMER SERVICE REPRESENTATIVE

2011/01～

• Provide exceptional customer service (Sprint wireless US), technical support, product information, billing and usage, B2C sales.

ON-Q GLOBAL SOLUTIONS

SUPERVISOR

2012/09～ 2013/12

• Supervise the calls queue, send reports, help the agents with inquiries and take escalated calls.

CONVERGYS CUSTOMER MANAGEMENT

CUSTOMER SERVICE REPRESENTATIVE

2014/01～ 2014/11

• Provide exceptional customer service (At&t US), technical support, product information, billing and usage, B2C sales.

SCOTIABANK CANADA

BANK REPRESENTATIVE

2015/01～ 2015/12

• Advisoring with payments, wire transfers, lines of credit, credit cards, mortgages, checks, bank drafts, etc.

FIGTREE S.A.

TRAINER SPECIALIST

2017/08～ 2018/05

• Direct structured learning experiences for new hires, conduct orientation sessions and monitor their quality and results.