日本と海外をつなぐクラウドソーシング

Universal IT

Call Center Executive

2015/12～ 2016/12

Call Center Executive ( December 9, 2015 - December 30, 2016)
Universal IT
Company Location : Kilket, Nikunja-2 Dhaka, Bangladesh 1229.
Department: Marketing Department
Duties/Responsibilities:
1. Monitoring the promotion and sells division.
2. Motivating employees to increase sales gradually.
3. Cooperate the Managing director.
4. Finding potential customers.
5. Negotiating with customers over the phone.
6. To create international relation.

Mercantile Bank Limited

Intern

2017/11～ 2018/01

Department: Accounts and Administration Division
Duties/Responsibilities:
Managing employee's welfare, sick leave documents.
Maintaining Monthly salary register.
Maintaining office stationery.
Analyzing recruitment and selection process of MBL.
Understanding recruitment Policy of MBL.
Evaluating Employee's overall performance.
Understanding overall management practice of MBL.
Daily Payment list check and confirmation.
Document Filing.
Managing daily expenses of the branch
Preparing daily voucher
Voucher folding and Registering

IT Grow Division

CRM

2018/03～

Department: Management
Duties/Responsibilities:
1. Building and maintaining relationships with clients and key personnel within customer companies.
2. Conducting business reviews to ensure clients are satisfied with our products and services.
3. Alerting the sales team to opportunities for further sales within key clients.
4. Letting customers know about other products the company offers.
5. Attending meetings with clients to build relationships with existing accounts.
6. Achieving client relationship targets and KPI’s as set by the Head of Sales.
7. Working closely with Account Managers and Sales Consultants.
8. Escalating and resolving areas of concern as raised by clients.
9. Carrying out client satisfaction surveys and reviews.
10. Monitoring company performance against service level agreements and flagging potential issues.
11. Updating the CRM and ensuring account managers are aware of changes within clients.
12. Passing leads to the sales team and following up on progress.
13. Liaising with internal departments to ensure client needs are fulfilled effectively.

Few key Duties:

1. Provide live Support to our clients over phone, via emails, audio call.
2. Maintain account holder's privacy.
3. Provide last update about the account as per request of the account holder.
4. Replace account holder personal information and balance statement according to client request.
5. Provide latest update about currency price.
6. Provide information about new product of The Company.
7. Create New Thought to Attract Clients.
8. Create Report on Major issues.
9. Preparing daily report about workload.