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Nelli
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- Job History(F) : 0 Results
- Identified
- Philippines
- Favorites : 0 Results
- Skills
- Customer Service & Support
- Last Login : 2018-07-07
- Member Since : 2018-07-05
Career
Description
Sutherland Global Services Philippines
Call Center Operation Desk Specialist
2011/12～
Responsible for monitoring the queue and maintaining the Service Level of the program. Manage agents break schedules. Sends reports for agents daily performance provides suggestion that will help the program meets its metrics and gives Performance Improvement Plan for agents not meeting their stats.
Education
Description
STI College
2008/06～ 2010/05
Associate Degree in Information Technology
