日本と海外をつなぐクラウドソーシング

Kris InfoTech PTE LTD Singapore

App Support & Maintenance Analyst / Business Analyst APAC

2012/08～ 2018/06

• Provided support to daily operations in Technology and Infrastructure, Operations and Service Delivery at Citibank Singapore
• Managed Corp Mobile and Call Data Recording (CDR) data reports, data visualization, and financial reconciliation as an aid to the business and improve business strategies.
• Maintained updated business application systems with synthesized data while documenting known issues and requests reported with its effective solution to an agreed Service Level.
• Responsible for any other ad-hoc system data analysis, FINCON reconciliations, and sanity check for an innovative and sustaining measures.
• Collaborated with business users, project leads, managers, technology partner, vendors, and support teams for a beneficial and successful end- to-end project and service delivery.