日本と海外をつなぐクラウドソーシング

Tañon College

Computer Instructor

2007/06～ 2011/05

• Responsible for the application of learning technologies to transfer skills in
both computer and non-computer subjects;
• Carried out performance assessment to determine the skills and desirable student skill levels;
• Designed syllabus programmed appropriate to the skills needed;
• Developed an appropriate mix of formal and informal development activities;
• Prepare the learning environment and resources;
• Supported and coached students using learning technologies to deliver skills;
• Evaluated the students effectiveness of training and learning outcomes;
• Maintained appropriate records of students development and resource allocation;

Convergys Bacolod

Technical Support Representative

2012/08～ 2017/10

• Deliver service and support to end-users using automated call distribution phone software, via remote connection or over the Internet;
• Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services;
• Gather customer’s information and determine the issue by evaluating and analyzing the symptoms;
• Diagnose and resolve technical hardware and software issues involving Internet connectivity, email clients, VOIP and more;
• Research required information using available resources;
• Identify and escalate priority issues per client specifications;
• Accurately process and record call transactions using a computer and designated tracking software;
• Offer alternative solutions where appropriate with the objective of retaining customers’ and clients’ business;
• Organize ideas and communicate oral messages appropriate to listeners and situations; and,
• Follow up and make scheduled call backs to customers where necessary

Rarejob Inc

English Tutor

2017/12～

• Deliver service and support to end-users using automated call distribution phone software, via remote connection or over the Internet;
• Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services;
• Gather customer’s information and determine the issue by evaluating and analyzing the symptoms;
• Diagnose and resolve technical hardware and software issues involving Internet connectivity, email clients, VOIP and more;
• Research required information using available resources;
• Identify and escalate priority issues per client specifications;
• Accurately process and record call transactions using a computer and designated tracking software;
• Offer alternative solutions where appropriate with the objective of retaining customers’ and clients’ business;
• Organize ideas and communicate oral messages appropriate to listeners and situations; and,
• Follow up and make scheduled call backs to customers where necessary

Domain Bird

Amazon Business Manager

2017/11～ 2018/06

• Handle all Amazon Seller Central tasks in US
• Product Research, create listings, product design and labels.
• Send purchase orders and communicate with suppliers.
• Restock the inventory, manage price and remove unfulfillable inventory.
• Open case with amazon for any issues.
• Amazon marketing and optimization of the products.
• Response customer inquiries.
• Get product reviews and grow private label products

SPI Global

Graphics Specialist

2011/07～ 2012/03

• Performed all phases of graphic work including the production of figures such as charts, graphs, forms and other illustrative material;
• Produced black and white or color photographs suitable for reproduction in scientific or other journals or printed material;
• Sized the figures with its journal sizing layout.
• Maintained records and files of work performed;
• Assured the timely completion of all work presented to the graphics department;