日本と海外をつなぐクラウドソーシング

Ferrand Human Resources and Training Center - Qatar

E-Marketing Coordinator/Interim Accreditation Officer

2018/02～ 2018/06

- Manages digital marketing endeavors of the company
- Maintains exposure of the company in major social media platforms (Facebook, Twitter, Instagram, LinkedIN)
- Content population and website management (www.ferrandqatar.com)
- Creates print and online media advertisements (posters, videos, brochures, and tender proposals)
- Does off-site marketing meetings for events related to IT, Cyber security, and English Language Trainings
- Resident English Language / Effective Workplace Communication Trainer
- Handles accreditations from different educational institutions (e.g. Pearson Vue, Cambridge English, IQN, ILM, etc.)

Spicus School – Michigan Branch

SHIFT MANAGER

2017/01～

- Remote monitoring of VoIP and Video classes of US Local and Bilingual teachers catering Korean and Chinese students.
- Resolved hardware, software, and softphone problems in real time involving multiple teachers.
- Managed shift availability of teachers, approved scheduled leaves and negotiated for substitutes.
- Dealt with student complaints and requests and imposed sanctions to involved tutors. Implemented training programs to improve soft skills and teaching ability.
- Created reports for evaluation and improvement.
- Closely coordinated with Korea-based managers about shift issues and student volume statistics.
- Closely monitored competitor services and helped innovate schedules and training program for teachers (www.tutorsgear.com)

Spicus Co. Ltd. – Philippine Branch

QUALITY ASSURANCE SPECIALIST

2017/01～ 2018/01

- Headed the Quality Assurance Division of the Tutor Education Department
- Listened to and evaluated PH tutors calls using prepared QA evaluation sheets.
- Closely coordinated with the Senior Trainer to pinpoint areas for improvement and devising training strategies.
- Successfully handled disputes between QA assistants and teachers regarding evaluation.