日本と海外をつなぐクラウドソーシング

Optiva Inc. (formerly Redknee Solutions Inc.)

System Integrator (L2 Customer Support)

2018/01～

Managing Online Charging/Billing Software Network Operations for Telecom Co. (Vodafone India) – Provide support for Day-to-day IT Planning Operations with respect to:
■ Provide remote support for Optiva clients (mainly Vodafone) for Network
■ Troubleshoot, configure & manage network related issues for HP 5400zl and 5900 series switches in a
datacenter environment
■ Configure and manage BigIP F5 Load Balancer in a datacenter environment
■ Worked in Jira & Zendesk ticket system

Bhagirathi Neotia Woman & Child Care, Kolkata (Hospital)

Manager – IT

2016/07～ 2017/08

Maintenance of Hospital Management Software (HMS, Shivam - Neosoft) – Provide support for Day-to-day IT
Operations with respect to:
■ Desktop hardware troubleshooting
■ Network management & monitoring
■ New project management, monitoring & timely delivery
■ Vendor Management, SLA Defining & Works Order finalization
■ Monitoring IT infrastructure & security with Fortigate UTM & Trend Micro Enterprise Antivirus
■ Implementation & Day-to-day Support for Farvision (SAAS) version – Material & Engineering modules

Choicest Enterprises Ltd., Kolkata

Manager – IT

2008/02～ 2016/06

●
Plan, Deploy & maintain IT Network & Infrastructure (Server, Storage & Network) in coordination with third
party vendors and Support internal client at various outlets.
● Administering IT Security with Cyberoam Gateway level UTM, Symantec Enterprise Security (SEPM v12.1.5)
and WSUS.
● Monitoring and administration of Virtual Infrastructure with VMWare ESXi Server v5.1. Maintaining two-node
Microsoft Cluster Services in coordination with third party vendors.
● Provide support for Day-to-day IT Operations with respect to:
■ Desktop hardware installation/troubleshooting
■ OS Troubleshooting - XP/7/8.1 and MS Windows Server - 2003/2008 and troubleshooting
■ Network management & monitoring
■ New project management, monitoring & timely delivery
■ Design, deploy and support WiFi network at Clubs, Restaurants in coordination with 3rd party vendors
● Was part of the Team implementing WiFi connectivity for guests & officials @Stadium for the pioneer ISL
Season 1 in coordination with third party vendors
● Technical evaluation, selection and monitoring vendor. Designing and maintaining SLA with vendors
● Windows 2003 & 2008 Server Administration and Active Directory planning, implementation, daily backup &
troubleshooting.
● Played significant role in evaluation of G-Suite vs Microsoft Office 365 Vs IBM Connections Cloud S1 (Verse)
mail migration
● Coordinating with various departments and provide input for onsite project management and timely delivery
from the IT perspective

NIIT Ltd., Kolkata

System Administrator (Eastern Region)

2005/09～ 2008/02

Project Management - ​ “Project Herakles”​ Implementation for all NIIT centres for the eastern region
■ Single point of contact (Eastern/NE region) for all designing & implementation of Microsoft &
Infrastructure related issue
■ Conduct periodic training programs and presentations for Partners awareness and skill devlpmnt
■ Actively implemented VLAN, Active Directory & ISA Server in various centers of NIIT
■ Instrumental in managing & maintaining Win 2000 & 2003 Server.
Accountable for providing Pre-sales & Post Sales Franchise & Technical Support (Technical – IT Infrastructure)
for various Business Partners throughout the region (East).
Conduct periodic IT Infrastructure Audit and providing solution for discrepancy in standards
Taught Computer Fundamentals, C++, MSSQL Server 2000 and Spoken English.
Overseen Pro-metric Online Examination - infrastructure maintenance and internal SW & hardware audit.

Tripod Computing Services Pvt. Ltd., Kolkata

Technical Support Engineer

2004/07～ 2005/08

Actively handled the maintenance of server (Windows) and customer queries.
Provide voice/email/chat Technical support for Server maintenance & troubleshooting
Using CPanel/WHM & HELM web hosting control panel to resolve customer queries thru Ticketing soln

Diadem Technologies Pvt. Ltd., Kolkata

Customer Support Executive

2003/06～ 2004/07

Domain registration and maintaining in-house CRM
Holds the merit of doing troubleshooting for various problems related to VPOP3 & Wingate over phone and/or
on client site if required.
Provide voice/email/on-site Technical support for web hosting, email & troubleshooting

H. K. Industries Pvt. Ltd., Kolkata

Customer Support Executive

2000/10～ 2003/01

● Deals with Development, Implementation and Marketing of Banking S/W (both ALPM & TBM) and H/W
products
● Provide voice/email/on-site Technical support for Banking software
● Responsible for leading a team right from data entry, master creation tallying GL Heads till full automation of
banks in coordination with bank staff