日本と海外をつなぐクラウドソーシング

Metrodigi

Software Quality Assurance Tester

2015/12～ 2016/08

∙ Provided testing for new releases of Chaucer, a Learning Design web
application which allows users to collaborate and author and design
content as a team. Users were able to review, revise, and publish
content, graphics, images, video and audio with one click and export
to .epub.
∙ Proactively created a digital user manual during "down" time to provide
users a detailed reference guide of Chaucer's features.
∙ Metrodigi customers include Pearson, The Culinary Institute of America,
National Geographic, Microsoft, and the United Nations.

SkilledUp

Software Quality Assurance Tester

2014/09～ 2015/04

∙ Tested new releases and developed testing plans for skilledup.com, a
site devoted to offering courses from different vendors ranging from
technology, the humanities, science, and other subjects.
∙ Utilized Jira ticket system, Selenium IDE, Jenkins automation, Google
Analytics, Amplitude Analytics, GIT Version management, MySQL
Workbench, CocoaRestClient, and Slack for team communications
among others.

GoingOn Networks

Software Quality Assurance Tester

2010/06～ 2013/02

∙ Developed and executed testing plans both manually and with
automation for the social learning Drupal-based platform developed by
GoingOn Networks.
∙ Performed quality control/user satisfaction testing.
∙ Tested along with wireframe charts, theme and color specifications for
new features to ensure that the product met established Product
Requirements.
∙ Collaborated with QA colleagues and shared veto power to determine
if a software release was ready for deployment.
∙ Trained a new QA employee, made recommendations to Product
Development for future enhancements, and helped Client Services
report and resolve customer escalations.

Virgin America Airlines

Guest Services and Software Quality Assurance

2007/11～ 2009/11

∙ Provided world-class guest service in airport business areas including
ticketing, boarding gates, and the flight operations office.
∙ Trained as a Ground Security Coordinator with the authority to deny
boarding for guests.
∙ Selected for a Special Assignment to do quality assurance for the IBS
iFlyRES airline reservation and ground operations system at Virgin
America Headquarters intermittently over a year.
∙ Followed detailed instructions for the purpose of finding bugs in the
reservation system, logged the problems in meticulous detail for the IT
department to recreate, and re-tested in both a virtual and live
environment to ensure bugs were resolved.
∙ Met with cross-functional interdepartmental teams to discuss strategies
for the next phase of QA testing, field testing which included travel to
different airports, and using past real-world experiences at the San
Francisco and San Diego airports.
∙ Commended by management for excellent customer service.

Action Figures

Event Staff

2018/04～ 2018/07

Customer Service/Clerical, Action Figures April 2018 – Present
San Diego, Southern California and San Francisco.
∙ Premier provider of temporary convention staffing in California and Chicago. Provided
on-site support to many professional associations, medical associations and Fortune
1000 companies. Work is done at the San Diego, Anaheim, Los Angeles, Long
Beach and Pasadena Convention Centers and the larger conference hotels in the
areas.
∙ Assisted with attendee registration, greeted attendees, monitored rooms and queues,
and aided in many other customer service/clerical type duties. Maintained exceptional
customer service, a flexible schedule (On-Call).
∙ Applied computer skills and bilingual knowledge in assisting with convention
attendees, and also a continuing commitment to teamwork.