日本と海外をつなぐクラウドソーシング

Jacky's Amazon Seller Central

Product Lister and Amazon Manager

2018/02～ 2018/04

 Manage client’s Amazon Seller Central.
 Do product listings and upload to ASC.
 Minor editing of photos before uploading.
 Customer support representative
 Make sure to abide rules and regulations on Amazon.

Storm Media CS (Storm Media Ltd)

Social Media Customer Support Team Leader

2017/07～ 2018/04

 Give constant direction to team members to ensure that all customer inquiries are rightfully attended to on time and in the best way possible to give them satisfaction
 Step in to attend to customers that are proving difficult to team members and resolve their complaints
 Delegate different customer service duties to team members to ensure a faster and smoother flow of operation through division of labour
 Observe performance of team members to identify their strengths and weaknesses and make arrangements to strengthen them loose ends. Also, take disciplinary measures against any team members whom is found wanting
 Provide assistance to team members whom are experiencing difficulties in the discharge of their duties by putting them through and giving them personal coaching
 Submit reports to higher management.
 Front-line customer support in Facebook page (14 different pages/stores)
 Like, acknowledge and answer customer’s comments and inquiries.
 Hide customer’s bad comments.
 Manage inbox and provide answers to customer’s queries regarding the products, shipping, prices and etc. in a timely manner.
 Escalate red flag ticket to back-office support team.
 Shopify Expert, Aliexpress and Product listing Expert
 Order fulfilment expert through Oberlo from Aliexpress

Miami Apps Inc.

Personal Virtual Assistant (Instagram Content Manager)

2017/07～ 2018/01

 Upload schedule post and like previous and current comments.
 Manage Instagram google spreadsheet files.
 Order likes and followers from a specific Instagram App (Using Ipad)
 Follow 50 people from one Instagram page.
 Like 50 people from another Instagram page.

Spa Junction/Carillon Media Inc.

Data Entry Specialist/Content Manager

2017/08～ 2018/01

 Encode job seekers profile in the database for the recruitment website.
 Research and create spa related jobs
 Encode in the database 20 recent jobs daily.
 Research news and articles related to spa, fitness, beauty and salons.
 Update website with current news and events related to spa.

Express Scripts – Header Entry (Healthcare Account) Alorica Davao

Back Office Customer Support

2015/11～ 2017/06

 Enter data for all new and refill prescriptions.
 Open orders as needed, verify eligibility, proof and input prescriptions while maintaining productivity and quality standards.
 Document correspondence and follow up in system.

Bell Mobility (Canadian Telecom) Teleperformance Davao

Inbound Customer Service Representative

2015/06～ 2015/08

 Explaining bills, charges and disputes to the Canadian customers.
 Resolving mobility concerns such as basic troubleshooting, hardware upgrades, providing the recommended monthly rate plans.
 Saving customers from cancelling the service with the company.
 Providing excellent service to the customers.

AT&T Mobility (US Telecom) Teleperformance Davao

AT&T Chat Support Representative

2014/11～ 2015/05

 Assisting customers concerns in regards with billings, basic troubleshooting of mobile device, upgrade and order of new phones.
 Walk through customers in on how to utilize company’s website.
 Ensuring customers that they have the best cheapest rate plans suitable for their daily needs.
 Providing the best customer chats service experienced.

Vital C Health Products, Inc.

On Call Nurse

2014/01～ 2014/09

 Coordinating with the company nurse in every requested schedule by distributors.
 Check log book for any scheduled events and consultations.
 Operate various portable screening machines.
 Establish rapport to patients before anything else.
 Assess and record patients past and present medical history.
 Extract blood through finger prick using lancet holder.
 Examine extracted blood in the bright field microscope.
 Interpret test results according to machine’s explanations.
 Health teachings imparted to the patient after the test result.