日本と海外をつなぐクラウドソーシング

Maids.At

Quality Assurance Analyst

2017/02～ 2018/01

Responsible for ensuring a service meets the established standards of quality including reliability, usability and performance, draft quality assurance policies and procedures. Monitoring the performance of the agents, interpret and assessing customer requirements, evaluate adequacy of quality assurance standards, devise sampling procedures and directions for recording and reporting quality data.

Delonix Marketing Inc.

Technician's Assistant for Detector Inspector

2016/01～ 2016/11

Responsible for contacting leads over the telephone to generate appointments, maintain a calendar and set up appointment for inspections, answering product and service questions; suggesting information about other products and services. Process orders, prepare correspondences and fulfill customer needs to ensure customer satisfaction, validate and send out requested information to customers and technicians, take transcription and handle correspondence.

Beverly Law Firm

Case Manager

2014/01～ 2015/07

Responsible to enhance the quality of patient management, maximize satisfaction and promote cost effectiveness. It include assessing, planning, implementing, monitoring and evaluating actions required to meet the client’s health and human services needed. Draft service plans, review case progress and determine case closure while assisting lawyers in preparing for trial proceedings, maintaining a case-management database and drafting legal court documents needed for their cases.

Southern Leyte State University

Part - Time Instructor

2015/06～ 2016/10

Teach the Philippine Constitution and Labor Policy, develop an instructional plan (known as a course outline or syllabus) for the course(s) they teach and ensure that it meets college and department standards, plan lessons and assignments
Assess students’ progress by grading papers, tests, and projects. Work with colleagues to develop or modify the curriculum for a degree or certificate program involving a series of courses.