日本と海外をつなぐクラウドソーシング

Shock Trauma Air Rescue Service

Project Manager

2011/11～

PROJECT COORDINATION/MANAGEMENT
 Planned and managed multimillion-dollar projects aligning business goals with technology solutions to drive process
improvements and bottom-line gains
 Led teams across broad technical, financial and business disciplines. Focused teams on business objectives and
tracked progress to ensure project milestones were completed on time, on budget and with the desired results
 Mitigated risk factors through careful analysis of financial and statistical data. Anticipated and managed change
effectively in rapidly evolving business environments
 Leveraged technical, business and financial acumen to communicate effectively with executives and their respective
teams
 Led design and rollout of a robust, scalable and secure electronic data interchange (EDI) and enterprise resource
planning (ERP) systems
 Defined processes and tools best suited to each project. Moved between agile and waterfall approaches depending
on project specifics and client goals, creating detailed project road maps, plans, schedules and work breakdown
structures
 Created project reports including operating systems, databases, and application functionalities
 Provided project management support in creating and assessing an RFP for a $23 million project to replace/improve
a key CIS system and BPO provider
 Created and updated project SharePoint website
 Facilitated project meetings and updated project management tool for consulting project management firm
2
 Facilitated internal & external communications with stakeholders to ensure project viability and timely delivery
 Identified severity and impact of change using ITIL guidelines
 Collected and logged data and requirements from stakeholders and subject matter experts
 Involved in RFI evaluation and provided recommendations to Executives for strategic planning and governance
modeling
 Supported Business/IT review for major changes to ensure continued alignment
 Project Manager for tenant improvements construction project and large scale relocation of the STARS Edmonton
Base
 Honored with STARS Ron McLennan Leadership award in recognition of exceptional leadership

Direct Energy Marketing Ltd.

Operations Analyst

2006/09～ 2011/11

BUSINESS OPERATIONS
 10+ years of Business Operations experience and a proven track record in supporting complex projects to
accomplish desired project scope
 Supervised and trained professional and support staff, determined workloads and scheduled assignments
 Completed budget and procurement plans
 Assisted Managers with long and short term planning, process implementation, and portfolio management
 Provided subject matter expertise and support to Legal, Operations, IT, Sales, Compliance, and Regulatory teams
 Was a key member of test group which completed Software Quality Assurance (Functional & UAT)
 Completed scheduled/adhoc reporting and root cause analysis
 Assisted with audits of internal technical systems and operational processes
 Identified deficiencies with operational processes and developed new best practices
 Created and implemented policy and process aimed at reduction in OPEX and meeting corporate KPIs
ADMINISTRATIVE
 Provided Administrative Support for the Government of Alberta
 Created, reviewed, formatted and posted Requests for Proposal (RFP)
 Assisted with special projects, coordinated calendars, and screened correspondence
 Processed action requests and created proactive briefing notes. Edited and formatted various types of legislative
documents/publications; and communicated effectively with staff to ensure the smooth flow of day-to-day functions
and efficient operations of the work unit
 Developed and maintained a procurement vendor database (Microsoft Access)
 Created and maintained highly efficient filing systems
 Established standard templates for reports, proposals, and correspondence
SUPERVISORY/MANAGEMENT
 Oversaw human resource functions, including payroll, requests for time off, and hiring temporary employees
 Provided vendor management to over 100+ customer care agents and support team members
 Directly supervised team of data entry clerks
 Developed creative approaches to managing, setting expectations and solving problems in cross-functional and
multi-disciplinary teams.
RECRUITING
 Recruited for data entry and customer care positions at Direct Energy Marketing Ltd., Tiger Courier and QCCS
 Prescreened candidates with detailed phone screens, evaluated candidates’ compatibility with specific job
requirements
 Interviewed, pre-qualified, performed reference checks, negotiated offers and closed hires