日本と海外をつなぐクラウドソーシング

Schneider Electric

Sales Operation Analyst, Quality Analyst, Order Administrator

2013/01～ 2018/04

Sales Operation Analyst, Schneider Electric, Cavite- March 21 2017- April 2018
- Review quotes submitted through CPQ
- Create Analysis like Comparison Analysis, Delta Analysis, Historical Discount Analysis
- Escalate quotes that are greater than 10% discount
- Challenge sales why discount should be approved as requested


Quality Assurance Analyst, Schneider Electric, Cavite – April 2015 to March 2017
- Listen to and evaluate 91 customer service agents on their technical knowledge and soft skills.
- Coach agents on how to effectively manage their phone calls and track records of their areas of improvement.
- Create monthly reports for leadership that highlight the team’s performance in terms of customer satisfaction, logging, and overall quality.
- Report any process gaps or mishaps in agents call handling to Team Leaders.
- Conduct team meetings and calibration sessions to ensure all parties are aligned.
- Participate in CLG NSS Project and took on extra tasks to help.

Order Administrator, Schneider Electric, Cavite- January 2013-April 2015
- Ensured quality and timeliness of order booking.
- Supported several different businesses (US Commercial, US Retail and Canada)
- Authored Electronic Distributor Management/Vendor Management Inventory Frequently Asked Questions and Process for CCC Help File.
- Point of Contact for EDI/VMI Process
- Acted as Senior Order Administrator
- Promoted to Junior Trainer

Financial Consultant and Collection Agent, Federal Stafford Loans, ACS Xerox Company, Mall of Asia- April 2012- October 2012
- Provided solutions to customers’ delinquent educational loans.
- Answered inquiries regarding their educational loans.
- Review options for deferment or forbearance, and explain what will happen after applying a deferment or forbearance to their account.
- Contact customers with delinquent accounts, and accounts that are badly reflecting a negative credit score.


Quality Analyst, Federal Stafford Loans, ACS Xerox Company, Mall of Asia- October 2012-January 2013

- Conduct calibration with Team Leaders and discuss process improvement.
- Evaluate calls and take in calls when it is queuing.