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Allied Bank Limited Pakistan

Regional IT Coordinator

2010/12～

WAQAS HAMID
Email: waqashamid@gmail.com
Mobile: +923334358021
Date of Birth: 27-7-1977

Objective
Looking for suitable position according to my experience and knowledge where I can develop my technical skills and be given a chance to utilize my abilities and an opportunity to grow with the Organization.

Professional Qualification
• Masters in Computer Sciences from The National College of Computer Science Lahore in 2001. (Currently working as University of South Asia)

Professional Experience (17 Years)

Dec 2010 to June 2018 (Allied Bank Limited) (ABL))
Regional IT Coordinator / Regional Network Support Engineer

Job Objective

• Providing level 1 Helpdesk and technical support of information Technology related issues in Banking, and IT infrastructure in branches under regional control, and coordinate with IT Technical Operation/ Network / Helpdesk for problem resolution

Main Responsibilities:

• Assists Branches/Staff with the installation, Configuration, and ongoing usability of desktop computers, peripheral equipment and software as per approved guidelines.
• Liaison with vendor support contacts to resolve technical problem related to OS, Warranty and replacement.
• Coordinate with Help Desk and Network Operations staff to determine and resolve problems received from branches regarding connectivity and Core banking application.
• Coordinate with Networks and Service provider for installation of media and conversion of links and branch system according to availability of upgraded media.
• Execution of Core banking migration project / Software rollout / LAN revamp and other projects under ITG in branches.
• Interact with numerous computer platforms in a multi-layered client server environment including Installation / re-installation of Linux servers / Terminals for configuration of legacy and core banking application.
• Trains and orients branch staff on use of hardware, banking applications and other software.
• Assist in maintaining LAN/WAN Infrastructure like as DSL, WIMAX, DXX, and Fiber cables and also earthing of ATMs.
• Set-up of IT Infrastructure for new ATM Sites and provide technical support and guidance for ATM related technical issues in coordination with ADC / ATM support.
• Visit Branches under regional control for Preventive Maintenance of IT Infrastructure and maintain / Update of All IT equipment’s in branches.
• Coordinate with back offices for providing required information and MIS.
• Coordinating with internal and External Auditors for operation of IT Centers.


• Support in half yearly / Yearly closing and involve in printing of Statement of Accounts for all branches pertaining to regional control.
• Maintain IT security standards and enforce compliance.
• Monitor health check of UPS by reading its panel and subsequently guide the BM/CSM and seek guidance from manager Infrastructure for necessary action.
• Coordinate with BM/CSM with the help of Manager Infrastructure regarding the frequency adjustment of incoming power to the UPS by taking the reading from the frequency meter installed at the power panel and also check battery bank of the UPS.
• During routine visits of the branches, RITC will check from the log book of the generator that periodic (presently quarterly) maintenance of the generator has been carried out by the branch properly.


Certification Courses

• Red Hat Linux version 9.0 from Nets (National Engineers Training Services Lahore, Pakistan).
• Cisco Certified Network Associate (National Engineers Training Services Lahore, Pakistan).
• MCSA Windows 10 (Configuring Windows devices from NetCom Sialkot, Pakistan .(2016)

Short Courses

• Six Month Diploma of Computer Science (Informatics Computer College Sialkot).
• Microsoft office 2000 (Ed-Link Computer College Lahore).
• 3 months Diploma of E-commerce from NCCS (Html, java script, VB script, Flash, Corel Draw.)

Communication Skills
Excellent communication skills (English verbal +written)

Skills
• MS Office
• MS Outlook
• MS Excel
• MS Word
• MS PowerPoint
• Windows XP
• Windows 10
• Windows 8
• Windows 7
• Windows Server
• Linux server and client systems
• Network Administration
• HTML
• Java Script
• VB Script
• Corel Draw
• Flash
• Internet Surfing
• Remote System Administration

References

Can be furnished upon request