日本と海外をつなぐクラウドソーシング

Convergys Philippines Incorporated – Bldg. D UP-Ayala Techno Hub

Transition Advocate

2013/06～ 2014/01

Duties and Responsibilities:
1. Helps transition agents achieve consistency of the desired level of performance through coaching and follow up.
2. Increase the learning that the agent received from PST and help agents apply those learning on all of their calls while engage with a customer.
3. Ensure a smooth transition of agents from training to production.

Convergys Philippines Incorporated – Bldg. D UP-Ayala Techno Hub

Technical Support Representative (TIER 1.5) – Level 4

2012/03～ 2014/10

Duties and Responsibilities:
1. Provides technical support assistance to customer regarding their TV, Internet and phone service.
2. Provides billing information and process valid adjustments to the customer’s account.
3. Process package upgrades and channel add-ons to the customer’s account.

IBM Innovation Center, IBM Philippines Inc. UP-Ayala Techno Hub

Customer Care Specialist

2011/08～ 2012/01

Duties and Responsibilities:
1. Provides customer support assistance to customers regarding their credit card information and transactions.
2. Provides billing information and process valid adjustments to the customer’s account.

College Library of Southeast Asian College, Inc., Quezon City

Student Assistant

2001/07～ 2003/02

Duties and Responsibilities:
1. Arrange books according to their category and accession numbers.
2. Records returned and borrowed books daily.
3. Assists students in locating the correct book applicable to their subject need.