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Melizza
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- Job History(F) : 0 Results
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- Philippines
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- Skills
- Data Entry
- Last Login : 2019-08-22
- Member Since : 2018-05-19
Career
Description
I Plus Intelligent Network Inc ( working under Pfizer, Inc)
Customer Relationship Management Associate
2016/03~ 2019/09
Oversee third party call center, encoding and dispatching operations.
Implements Patient Programs, CRM plans and campaigns based on different programs and new project directions.
Development of call center manuals, scripts, interactions programs based on product programs and interventions.
Coordinates with Trade Team on stocks and availability.
Supports other communications such websites and digital signages.
Pfizer, Inc.
Customer Relationship Management Associate (Consultant)
2016/02~ 2010/10
Oversee third party call center, encoding and dispatching operations.
Implements Patient Programs, CRM plans and campaigns based on different programs and new project directions.
Development of call center manuals, scripts, interactions programs based on product programs and interventions.
Coordinates with Trade Team on stocks and availability.
Supports other communications such websites and digital signages.
Mead Johnson Philippines, Inc.
Training and Complaints Escalation Officer
2005/03~ 2010/08
Handles escalated / critical complaints from external and internal customers.
Provides resolution to all inquiries and complaints handled by front liners
Performs training and coaching for front liners / call center agent for inbound and outbound operations
Oversee call center inbound and outbound operations
Communicates to customers thru email on product queries and complaints
Liaises with QA department for any product related complaints
Coordinates with Trade or Medical Sales on information or concerns on stock, distribution and promotions
Coordinates with Corporate Affairs Department for any escalated / critical complaints
Coordinates with assigned courier on product replacements
Mead Johnson Philippines, Inc.
Senior Nutrition Consultant
2003/02~ 2005/02
Initiates customer contacts thru telephone to ensure database information is updated.
Provides counseling to members of the program in promoting the brand, good health, nutrition and child care
Implements training course for new call center agents
Performs quality assessment on all outbound and inbound calls