日本と海外をつなぐクラウドソーシング

Waves and Bubbles

eCommerce Virtual Assistant/Customer Service

2017/01～

Email Customer Support using Gmail/Zendesk - Answering 100 emails in a 4 to 6-hour shift
Order fulfillment for drop shipping business via Shopify- manually or using Oberlo or Dropified
Product research/listing
Social Media Customer Support - Facebook and Instagram
Email Management - Gmail
Create Email Customer Service Scenario Guidelines for start-up eCommerce business
Basic Shopify Store Management including Returns and Refunds

Gear2You Store

eCommerce Virtual Assistant/Customer Service

2017/09～ 2018/01

Email Customer Support using Gmail/Zendesk - Answering 100 emails in a 4 to 6-hour shift
Order fulfillment for drop shipping business via Shopify- manually or using Oberlo or Dropified
Product research/listing
Social Media Customer Support - Facebook and Instagram
Email Management - Gmail
Create Email Customer Service Scenario Guidelines for start-up eCommerce business
Basic Shopify Store Management including Returns and Refunds

Storm Media Ltd.

Email Support Specialist

2017/08～ 2017/11

Responsible for ensuring customer satisfaction by handling questions related to the store via e-mail.
Forward requests as per escalation policy to higher level of support.
Ensure all customer communications are professional, accurate, and timely.
Resolve requests related to billing and account issues, follow up on logistic team, and provide tracking info to the customers,
Use support applications for recording and tracking problem.

Calapan Emission Testing Center

Data Control Officer

2014/05～ 2017/05

Investigate and reconciles any discrepancies in files.
Provide general administrative and clerical support including mailing, scanning, faxing, and copying to management.
Coordinates and maintains records for staff office space, phones, company credit cards, and office keys.
Creates and modifies various documents using Microsoft Office.
Order office supplies and research new deals and suppliers.
Assume responsibility for maintenance of office equipment, including computers, copy machines and fax machines.
Answer incoming calls and assume other receptionist duties when needed.
Type out correspondence letters, emails, memos, etc. (paper and electronic)
Process company's legal documents such as permits, licenses, and authorizations to operate.
Accept customers' payments, manage all cash drawer transactions, and inform customers of the organization's cash policies and procedures.
Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

JPMorgan Chase & Co.

Operations Associate

2010/11～ 2011/07

Identify, classify, validate, and organize mortgage documents according to screen capture format.
Communicate and coordinate with internal departments.