日本と海外をつなぐクラウドソーシング

SNDL Nagpur

Business Head – AVP Operation

2016/04～

Leadership role, with overall end to end responsibility of independently handle business of the circle, build and operate Bill to Cash cycle, ensuring customer satisfaction, P&L, achieve budgeted EBITDA, adhering to CAPEX plan and loss reduction plan. Client management, loss reduction program management, incremental market share, management of external stakeholder and ensuring smooth running of business in one of the most challenging area. Built an engaged organization and increased capability in line with business requirements. Responsible for overall Operational, Commercial, PR & Statutory matters. Responsible for designing, developing and implementing the strategic plans in the most cost effective & time efficient manner. Responsible for both day to day running of the business and developing plans for achieving long term business goals. Responsible for increasing revenue and reducing losses of all types thus increasing profitability. Responsible to Increase the reach in market, acquiring new customers, increasing return from existing accounts, improving customer experience. Responsible for increasing productivity, reduce down times, streamline processes.

In one year successfully reduced loss level to 14.9% from 2 years stagnant level of 17% by executing LRA projects without any significant expense on CAPEX. Collection efficiency 98.6%. Considerable improvement of SAIFI/SAIDI. Increased billing by around 57 MU

Tower Vision India Private Ltd.

Regional Head (GM Operations)

2014/12～ 2016/04

Leadership role, with overall responsibility of rejuvenating team, repositioning the company in customers mind as a significant player in Telecom IP1 Infra rollout, maintaining profitability and growth. Responsible for achievement of P&L, business and network expansion as well as operational and maintenance targets of the company for the region. Achieving Sales & Marketing as per AOP targets
• Coordinating with the CXOs of the customers to excel in customer relationship management, proactively aid in their network expansion and achieve most preferred partner for their network expansion.
• Meet and excel the operational KPIs at the same time maintaining the infra equipment’s in excellent condition so as to increase their operational life
• Converting customers into energy fixed cost model thereby increasing the circle profitability
• In the short period successfully cleared old out standings of more than INR 7 crores from customers Vodafone and Airtel pertaining to year 2011-12 thereby reducing both circles DSO
• Responsible for timely and accurate billing of customers as well as collection of the billed amount so as to keep DSO under AOP targets

American Tower Corporation

Circle Head (GM – Operations)

2012/09～ 2014/06

Job profile includes overall responsibility of business, operations, maintenance and collection of the two circles. Experience of handling an operation of >2000 towers and 3660 tenancies.
• Leadership role for maintaining a strong relationship with key decision makers at customer's end including CXOs and Network Heads in order to build incremental business by proactively understanding their business requirements and deliver services by excelling in operations.
• Responsible for achievement of P&L, business, network expansion as well as operational targets of the company for the region.
• Strategize and review end to end management of the circle operations.
• Oversee and supervise all aspects of the business including Sales & Business Development, Project management, O&M, site acquisition, vendor management, customer invoicing and collections.
• Optimize the various expenses viz. O&M, Sales, Marketing, rent, SG&A etc. for the circle to increase the circle profitability and in turn increase the EBITDA of the circle.
• Achieve financial targets of the circles
• Lead all the functional teams for the two circles.

VIOM Networks Ltd.

Circle Head (GM – Operations)

2010/05～ 2012/09

Managing telecom infrastructure business in the circles. Developing passive infrastructure for all leading telecom service providers. Dealing with CXO, Network Heads with an aim to garner maximum business after their ROFR partners to attain higher tenancy across region.

Sales & Business Development

• To explore business order from existing & prospective telecom service providers by proactively presenting important facts viz. Population, tele-density, competitive coverage mapping potential business etc.
• To bring as many as feasible operators and achieve higher tenancy per sites.

Project & Operations Management

• Responsible for timely delivery of sites and ensuring quality in work and ensuring all statutory compliance's of respective bodies.
• Capex & Opex planning, optimization and efficient on cost perspectives.
• To restore & attain higher level of Customer Service Index by delivering higher network up time, reduced operational expenditures, quality services.
• Faster electrification of sites so that diesel fuel consumption can be minimized thus cost can also be reduced for operational expenses.

Aquisition & Legal

• Managing team that acquire space for building up a liaison with municipal bodies, State electricity dept. for obtaining legal & statutory clearances. Restore & attain higher level of Customer Service Index by delivering quality services.

SCM and Finance

• Timely disbursement of vendor payment, material planning & procurement, Transportation to sites, utilization of 3PL model, regional warehousing for cost optimization.
• Exploring innovative ways of energy savings, Bio-fuel, solar charging panels, Temp resistant shelters so that fuel consumption can be controlled and optimized.

Tata Sky Limited

Branch Field Operations Manager

2006/03～ 2010/04

Setting up of the branch service network for WB, Bihar, Jharkhand, Odisha, Chhattisgarh, UP East and North Eastern states. Afterwards as AGM Direct Sales for the states of UPE, B&J, Odisha, Chhattisgarh and ASNE for setting up of Direct Sales Network in West Bengal, North East, Bihar, Jharkhand and Orissa through a network of DSAs and CFAs. Managing P&L of dept.

Nokia India

Repair Support Specialist

2004/06～ 2006/03

Setting up of service infrastructure in rest of Maharashtra, subsequently given charge of East; handling the service operation of WB, Orissa, North East, Bihar, Jharkhand & Bangladesh through 3rd Party setup & business expansion through proper planning, implementing support network strategy, ensuring adherence to the business policies, organizing training & development activities for the staff to enhance their skills and performance