日本と海外をつなぐクラウドソーシング

Inbox Business Technologies Ltd.

Senior Technical Specialist

2015/08～ 2018/05

Currently I am working on METRO Bus Project of Inbox Business Technologies (Pvt) Ltd., where we are responsible for Automated Fare Collection and Online Monitoring System. As a Sr. Technical Supervisor, my responsibilities are enormous and challenging, where I am available 24/7 to respond to the issues arising during day to day business. Following is the description of the important tasks I am performing;
• Responsible to keep GPS, GPRS, LAN and WLAN up and running, which support the core business of the project, for data transmission of equipment installed on the Stations & Buses and for vehicle online monitoring.
• Analytical comparison of technical issues and take concrete action to fix the issue and to meet SLA requirements.
• Prepare SOPs and ensure its implementation.
• Responsible to resolve the issues in the shortest possible time, to meet the SLA requirement.
• Routine meeting with staff and higher management, to brief them on the current status of the project and to brief them about business needs and improvements.
• Coordinating with International vendors to resolve issues with the equipment under warranty, Upgrading of firmware of the installed equipment and suggest and coordinate improvement in the current systems.
• Responsible for regular meetings and develop excellent relations with Sr. Management of Government concerned department, and ensure smooth and timely services are provided.
• Analyze, research and monitor various technical reports of significant financial importance. The data is gathered using online tools, analyzed for any discrepancies, finalized and submitted to Government Authorities within defined SLA, assuring 100% accuracy.
• Being part of Supply chain management, responsible for procurement of tools and spares from Turkish Vendors to replenish the stock in hand to keep the minimum threshold limit to meet any unforeseeable situation.
• Continuous follow-up on assigned and pending tasks to Field Staff and local vendors for timely resolution.
• Supervising 4 Technical Specialists, 24 Resident Engineers and 10 Electricians/Technicians to run the daily critical business operations.
• Responsible for Hiring, Management, Monitoring, Performance & Evaluation of Technical Staff. Furthermore, Technical Staff Promotion, Field Staff Attendance, Maintain shift roster of all the Field Staff, Leave Management, and Trainings etc. are also taken care as a routine task.
Achievements:
• Ensure 24/7 Wifi and LAN connectivity of AFC-BSS Equipment for data transmission for Information Management.
• 98% reduction in significant issues which were the main cause of SLA breaching, penalty level fallen down to 98% from 90%, by consistently following up and appropriate actions.
• Managing 100% inventory level of all the equipment deployed on all the 24 stations in Islamabad and Rawalpindi. Besides, managed to update the inventory of backup equipment with issuance and replenishment details.
• 100% Reduction of Online Tracking issues.
• Prepared and implemented calendar of weekly/monthly maintenance activities of ICT and AFC-BSS Equipment, to reduce and control the fault before it occurs. It is worth mentioning that with continuous and rigorous efforts, I managed to reduce the fault level to 90% which resulted into tremendous financial gain to organization.
• Prepared calendar of in-house training for the Technical Staff to equip them with all the possible solutions to meet challenges during operational hours.
• Initialization of fare media (a routine activity), by connecting with servers in Turkey. The task is of immense importance and of responsibility, as it involves financial controlling on the initialized media.
• Hired 12 Resident Engineers, which includes promotion of 2 on ground Technicians, based on their performance.
• Also working on another upcoming project of similar type in Punjab Province.
o Planned all the project activities using Microsoft Project 2010.
o Prepared Action Registers, Project Requirements, Vendor Engagement Level Documents, Hiring of Staff and their Training.
o Project Implementation and rectification of Staffing and Technical issues.